Shift Lead

Work together with upper manager on personnel issues, training, and retraining of team members: o Training new and existing team members

• Every day shift duties, cleaning lists, prep needs, etc. oTraining on proper food handling, storage, and usage
• Training on proper cleaning and maintenance oTraining on register transactions
• Training on proper preparation of each menu item oTraining on customer experience and service recovery
• Reporting any issues with customers or personnel to restaurant manager via teams or face to face conversation.
• Closing till at the end of each day

Responsible for the day-to-day operations this will include but will not be limited to: o Leading team members in each aspect needed for a smooth and reasonably paced shift

• Helping team members when they may have questions oHolding team members accountable in keeping their stations clean and stocked enough to continue through the shift
• Keeping team members focused and moving forward in a positive way each shift oHolding team members accountable for their shift duties including prep, orders, cleaning, and closing duties
• Issuing deep cleaning assignments oLeading their team in proper time management
• Stepping up when shifts are needing to be covered

Shift leads may assist in Inventory Control. This can consist of: o Help maintain ordering lists

• Place orders when needed, although primarily done by the manager oHelp maintain proper backstock quantities of all products
• Hold team members responsible for following FIFO with all product oThrowing and checking off orders
• Vendor relations