What are the responsibilities and job description for the Digital Content and Customer Experience Specialist position at RJ Powersports?
Digital Content & Customer Experience Specialist
Location: Ottumwa, IA
Company: RJ Powersports
About Us
RJ Powersports is one of Iowa's largest powersports dealerships, representing brands including Polaris, Yamaha, Kawasaki, Honda, CFMOTO, Indian Motorcycle and more. We're passionate about delivering an exceptional customer experience and creating the best online shopping experience in the industry.
We're looking for an energetic, outgoing, and creative individual who enjoys working with people and isn't afraid to be on camera. If you love powersports, social media, YouTube, and creating great customer experiences, this could be the perfect fit.
What You'll Do
Digital Content
- Photograph every new and used unit.
- Create a professional walkaround video for every unit on our website.
- Produce in-depth YouTube videos showcasing vehicle features, comparisons, buying guides, and "before you buy" content.
- Film and edit YouTube Shorts, Facebook, Instagram, and TikTok content.
- Keep dealership inventory looking professional and engaging online.
Customer Experience
- Coordinate and assist with customer deliveries.
- Conduct detailed product orientations so customers feel confident operating their new machine.
- Take customer delivery photos.
- Follow up with customers after delivery to answer questions and ensure satisfaction.
- Encourage satisfied customers to leave Google reviews.
- Help create an exceptional buying experience from start to finish.
Marketing & Dealership Support
- Capture photos and videos at dealership events.
- Work with Marketing Manager to determine needs
- Assist with social media and website content.
- Help maintain showroom displays and promotional materials.
- Support additional marketing initiatives as needed.
What We're Looking For
- Positive, outgoing personality.
- Comfortable speaking on camera.
- Strong communication and customer service skills.
- Detail-oriented and organized.
- Ability to work independently.
- Basic video editing experience is preferred but not required.
- Experience with YouTube, social media, or content creation is a plus.
- Powersports knowledge is a huge advantage, but we're willing to train the right person.
Why Join RJ Powersports?
- Competitive hourly pay.
- Employee discounts.
- Opportunity to become the face of one of the Midwest's fastest-growing powersports YouTube channels.
- Work with an enthusiastic team in a fast-paced environment.
- Opportunity to grow into marketing, content creation, and brand management.
Pay
$20.00–$26.00 per hour, depending on experience.
If you're passionate about powersports, enjoy creating engaging content, and love providing outstanding customer service, we'd love to meet you.
Pay: $20.00 - $26.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $20 - $26