Claims Analyst

The Claims Analyst will be responsible for supporting the effective management of claims portfolios through data analysis, forecasting, and reporting, providing insights into claim trends and financial performance to inform decision-making in line with Group Claims processes.

Responsibilities

• Analyze claims data across managed portfolios to identify trends, patterns, and key drivers of loss performance
• Support claims forecasting activities, including projections of loss development, reserves, and financial outcomes
• Prepare and maintain regular management reporting on claims performance, key metrics, and emerging trends
• Partner with Claims, Finance, Actuary, IT, and Operations teams to validate data accuracy and ensure consistency across reporting outputs
• Monitor and analyze variances between actuals and forecasts, providing insights and recommendations to support decision-making
• Develop and enhance reporting tools, dashboards, and data models to improve visibility into claims performance
• Support the identification and remediation of unreconciled data, reporting, and systems-related gaps impacting claims analytics and forecasting capabilities
• Contribute to initiatives aimed at improving consistency and standardization across claims processes, including controls, KPIs, and governance practices
• Provide analytical support for portfolio reviews, including evaluation of resource needs, alignment with forecasted claims outcomes, and overview of portfolio performance
• Assist in tracking and prioritizing operational and reporting improvements to enhance readiness, scalability, and overall claims performance
• Ensure data integrity and compliance with internal controls, reporting standards, and Group Claims policies
• Work with external stakeholders to fulfill any claims related requests, including loss runs, data calls and other time-sensitive matters
• Support ad hoc analysis requests related to claims performance, portfolio trends, and emerging risks

Requirements

• 2–6 years of relevant experience in insurance, claims analytics, or financial/data analysis
• Experience working with large data sets, including reporting, trend analysis, and performance monitoring
• Strong analytical capability and problem-solving skills, including experience with data modeling, forecasting, and variance analysis
• Advanced Excel Skills (e.g., Pivot Tables and Lookup Formulas) proficiency with BI tools (e.g., Power BI, SQL ,SAP, or similar analytics platforms) and PowerPoint skills strongly desired
• Solid understanding of insurance and/or reinsurance business models, with exposure to claims operations preferred
• Strong business writing and reporting skills, with the ability to present insights clearly and concisely
• Demonstrated attention to detail and a high level of data accuracy
• Ability to translate data into actionable insights to support business decision-making
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Excellent communication and interpersonal skills, with the ability to collaborate across all levels of the Claims, Finance, IT, and Operations teams
• Ability to work effectively in a fast-paced, team-oriented environment
• High level of motivation and creativity to identify and develop new strategies and approaches to problems, creating efficiencies in existing and new processes
• Must be legally authorized to work in USA.
• Limited travel may be required.