What are the responsibilities and job description for the Business Development Manager position at RiverSpring Licensed Home Care Services Agency?
Business Development Manager - Immediate OpportunityThe RiverSpring Licensed Home Care Services Agency (LHCSA) provides comprehensive and personalized home healthcare services for older adults to maximize their independence at home.Overall Summary:The Business Development Manager supports the growth and success of the Licensed Home Care Services Agency (LHCSA) by coordinating and implementing initiatives that drive private-pay, contract and overall referral development, enhance client, resident, and caregiver experience, and strengthen collaboration externally and across RiverSpring Living. The position promotes the agency’s value through relationship-building, sales outreach, and coordination of caregiver scheduling and engagement to ensure consistent, high-quality service delivery aligned with organizational goals.Duties & ResponsibilitiesLead sales outreach and relationship-building efforts to expand referral sources and grow private-pay volume.Oversee caregiver scheduling, engagement, and performance, including coaching, training, evaluations, and disciplinary actions when necessary.Monitor caregiver performance, client interactions, and satisfaction surveys to ensure customer excellence and adherence to RiverSpring standards.Engage clients, families, and internal partners to assess needs, present the agency’s value, and provide tailored service solutions.Analyze referral, utilization, and performance data to identify trends, forecast needs, and recommend strategies for growth and service excellence.Partner with leadership to translate insights into actionable plans that enhance caregiver utilization, client satisfaction, and financial performance.Provide caregivers with assignments, client details, schedules, and expectations to support consistent, high-quality service delivery.Communicate caregiver assignments and start-of-care details to RN Supervisors or Case Managers as appropriate.Utilize the agency’s scheduling system to document all staffing activities, updates, and changes.QualificationsBachelor’s degree preferred.Minimum 3 years of experience in home care or related healthcare services.Proven skills in sales, marketing, and business development.Strong communication, organization, and relationship-building abilities.Ability to work both independently and collaboratively across departments.Proficiency in Microsoft Office and data-tracking systems.Demonstrated sound judgment and strategic thinking with the ability to balance business growth and operational needs.Strong assessment skills to understand client, resident, and caregiver needs and align staffing and service solutions that support quality care and agency goals.Compensation:Annual salary: $75,000 - $80,000Benefits include health insurance, retirement plans, paid time off, and professional development opportunities.If you are ready to make a meaningful impact in the lives of older adults and lead a dedicated team committed to maximizing independence at home, we encourage you to apply. Join the RiverSpring Licensed Home Care Agency and help us deliver exceptional care.Equal Opportunity Employer (EOE)
Salary : $75,000 - $80,000