MAINTENANCE SUPPORT SPECIALIST

Summary

The Maintenance Support Specialist (MSS) is responsible for processing weekly reports and communicating findings to Maintenance Support Supervisor

Responsibilities

• Monitoring emails and faxes frequently and handling accordingly based on priority
• Processing and reviewing daily invoices for discrepancies, duplicates and unauthorized charges and disputing as necessary
• Responsible for monitoring specified accounts on a daily basis
• Evaluates road calls and works with Breakdown agents for accuracy in documentation
• Contacts vendors for invoices, DOT forms or any other paperwork needed before issuing payment
• Communicates with the vendor in a timely manner for any issues, questions or concerns
• Responsible for the weekly Comcheck report to verify all documentation has been received on outgoing payments
• Other duties as assigned by Maintenance Support Supervisor

Competencies

To perform the job successfully, an individual should demonstrate the following competencies.

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance; meets commitments.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; puts success of team above own interests; supports everyone's efforts to succeed.

Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Two year certificate from college or technical school, six months to one related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.