Box Office Associate

Schedule Expectations:

• Mostly 32 hours per week, and infrequently over 32 hours
• Required availability to work varied day, evening, and weekend shifts
• Additional hours may be scheduled during season’s peak times and events

Position Overview:

The Guest Services Associate in our Box Office is an integral part of the daily operations of the Guest Services Department, including the ticket sales process and delivering exceptional guest experiences by being welcoming, engaging, professional, and service-oriented. This role is often the first point of contact for guests, so it requires ensuring that every interaction reflects on Riverside Theatre’s commitment to hospitality, professionalism, and artistic excellence.

What We Offer:

• Hourly Pay Rate: $20.00
• Frequently 32 hours per week, and infrequently over 32 hours
• Two complimentary tickets to each main stage and children’s theatre shows
• Free theatre education and dance class tuition for you and your children
• Employee discounts: 25% off beverage purchases and 10% off food purchases
• The chance to work in a dynamic and challenging environment

Essential Duties and Primary Responsibilities:

• Assist guests with purchasing tickets, in person and by phone, for productions and events
• Provide information about productions, programs, and the Riverside Theatre experience
• Assist patrons with subscription renewals, exchanges, and ticket inquiries
• Maintain and update patron information in the ticketing database
• Create a welcoming and engaging experience for all guests and employees
• Support audience development by collecting patron information for marketing purposes
• Maintain accurate cash handling and reconciliation
• Assist with reception duties and general guest assistance
• Attend performances early in the run, when scheduled, to become familiar with the shows
• Follow Riverside Theatre guest service standards

Required Skills and Qualifications:

• Strong interpersonal and communication skills
• Friendly demeanor
• Enjoy speaking with people from the same and from different backgrounds than yourself
• Punctual and available to work evening and weekend shifts
• Honest and reliable
• Ability to remain calm and helpful while working under pressure
• Ability to work efficiently in a very fast-paced environment
• Strong attention to detail
• A genuine interest in theatre and the arts
• Ability to use discretion and professionalism with guests, patrons, staff, and vendors
• Basic computer proficiency, Basic MS Excel knowledge, Tessitura experience a plus

Physical Requirements:

• Utilize appropriate personal protective equipment and follow safety guidelines
• Working at a desk for extended periods of time

Disclaimers:

• All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
• This description in no way states or implies that these are the only duties to be performed.

Riverside Theatre’s Core Values:

Pursuit of Perfection - Ensemble Staffing - Community Leadership

Pay: $20.00 per hour

Application Question(s):

• Are you already residing within commuting distance to Vero Beach, FL?

Language:

• English (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person

Salary : $20