What are the responsibilities and job description for the MSP IT Support Engineer position at Riverside Recruiting?
I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies I recruit for is looking to hire a:
MSP IT Support Engineer
Full-Time Employment
Monday-Friday, 8am-5pm
Mostly remote, occasional on-site
Must live in the Cleveland/Akron area
Company
• Mostly work-from-home
• On-site when unavoidable
• Paid training and certifications
• Laid-back culture and leadership
• Financially stable and growing company
• Company outings and team-building events
• Employee recognition and awards, open door policy
• Stay in our company condo in FL for vacation or to work remotely
• Professional development, paid certifications, continuing education
• Medical, dental, life insurance, wellness coach, 401k with company match
• PTO for vacation, holidays, sick days, birthday, new parents, work anniversary
Position
• Technical support to clients
• Prioritize and manage tickets
• Phone and email correspondence
• Resolve Level 1 and Level 2 support tickets
• Escalate Level 3 tickets to senior engineers
• Ensure satisfaction through responsive support
• Troubleshoot and resolve wireless network issues
• Respond to issues discovered by monitoring tools
• Create, disable, and reset passwords and rights
• Deploy desktops and laptops and train users
• Detect and remove viruses and malware
• Document configurations and changes
• Printer installation and troubleshooting
• Upgrade software and hardware
• Office 365 email configuration
• Install new applications
• Migrate users/data
Required
• IT Support at a MSP
• Great communication
• Troubleshooting skills
• Time-management
• Background check, drug / nicotine screening
Sean Zetts
440-447-0001
Riverside Recruiting
Sr. Recruiter & President
www.RiversideRecruiting.com
www.LinkedIn.com/in/SeanZetts
Sean.Zetts@RiversideRecruiting.com