Director of IT Field Support

I'm a recruiter. This service is free to you (the candidate). One of the companies I recruit for is looking to hire a:

Director of IT Field Support

$125,000 to $155,000 up to 10% bonus

20% overnight travel for first 6 months

10% overnight travel afterward

Independence, Ohio

Company

• 25 days of PTO paid holidays

• Medical, dental, vision insurance

• 401k including company matching

• Solid leadership with core values

• Established reputation, major growth

• Laid-back culture with open door policy

• High visibility, make a difference

• Employe recognition and awards

• Employee assistance program

• Discounted child care

Role

• Lead multiple dispersed teams

• Oversee IT Field Support group

• Travel to meet with managers / clients

• Propose solutions to improve processes

• Lead, coach, and mentor Field Support Managers

• Develop KPIs for Managers to evaluate their teams

• Build partnerships with vendors and hold them accountable

• Ensure optimal IT support experience throughout all locations

• Meet business timelines, establish and measure required SLAs

• Ensure solutions meet requirements for security, portability, and performance

• Foster a culture of service excellence, accountability, and continuous improvement

• Oversee performance management, professional development, and succession planning

Required

• Ability to travel

• Vendor management

• Director title or above

• Charismatic leadership traits

• Results oriented and goal driven

• Managing multiple teams simultaneously

• Ability to think independently and contribute

• Self-motivated and collaborative team player

• Ability to successfully multitask and prioritize

• Highly organized with attention to detail

• Ability to pass background checks

Sean Zetts

440-447-0001

Riverside Recruiting

Sr. Recruiter & President

www.RiversideRecruiting.com

www.LinkedIn.com/in/SeanZetts

Sean.Zetts@RiversideRecruiting.com