What are the responsibilities and job description for the Collections Specialist position at Riverside Recovery of Tampa?
Position Summary
The Collections Specialist role is responsible for setting up monthly schedules for reviewing open claims for client responsibility. This position will be responsible for contacting individuals to collect outstanding debts. Your primary goal will be to recover payments and maintain positive relationships with clients.
Essential Duties And Responsibilities
To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications:
The Collections Specialist role is responsible for setting up monthly schedules for reviewing open claims for client responsibility. This position will be responsible for contacting individuals to collect outstanding debts. Your primary goal will be to recover payments and maintain positive relationships with clients.
Essential Duties And Responsibilities
To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Process and manage client claims
- Collect payments from clients for processing
- Negotiates and collects when payments or installments are due
- Assist clients with terms for repayment structures
- Monitors client accounts to ensure they have enough funds and proactively prevents clients from sitting on the census unfunded
- Manages payment plans, sets up and monitors recurring charges in rectangle and posts them to CollaborateMD
- Negotiate any overdue balance to recover payment from clients
- Explain insurance benefits to clients
- Upon discharge provides financial counseling, sets up payment plan for any money owed, continues to follow up/collect until PIF
- Assist the Controller in performing audits of CollaborateMD, KIPU and various billing reports.
- Works with clients in person and with family members in person and/or by phone.
- Works with the Admissions and Clinical departments to ensure that accurate information is being provided to the client.
- Contact individuals to collect outstanding debts
- Negotiate payment plans and settlements
- Maintain accurate and up-to-date records of all collection activities
- Follow legal requirements and company policies when pursuing collections
- Provide excellent customer service while handling sensitive financial matters
- Utilize various communication channels, including phone calls, emails, and letters, to reach debtors
- Collaborate with internal teams to resolve billing issues and disputes
- Conduct account analysis to identify delinquent accounts and develop strategies for recovery
- Perform account reconciliation to ensure accuracy of debt balances
- Stay updated on industry regulations and best practices related to collections
- Health Insurance
- Dental
- Vision
- 401- K
- Life Insurance
- Disability
- Critical Illness
- Hospital Indemnity/Accident plan
- Legal plan
- EAP
- $10,000 life insurance
- $10,000 Short term Disability
Qualifications:
- High school diploma or GED, Associates degree preferred
- At least 2 years of experience working in medical billing and collections in a clinical setting
- Strong understanding of calculations and medical terminology
- Able to work under pressure, manage time wisely and have excellent organizational skills