What are the responsibilities and job description for the Resident Care Coordinator position at Riverside Lodge Retirement Community?
About the Role:
The Resident Care Coordinator leads and provides high-quality healthcare services and programs to residents. This position leads a team of caregivers and ensures superior resident care, complies with company policies, local, state, and federal regulations, and supports the advancement of our business strategy. The Resident Care Coordinator is responsible for developing and implementing staff schedules that maximize efficiencies, ensure appropriate staffing levels, and minimize overtime needs.
Core Accountabilities:
- Develop a weekly and monthly master schedule based upon business needs and employee availability by using a scheduling platform.
- May serve as primary contact when an employee is unable to work an assigned shift and assist in locating alternative resources. The incumbent may serve as on-call contact on a rotating basis.
- Identify staffing needs and assist with the recruiting and selection process to ensure appropriate staffing levels are maintained.
- Provide resident assistance in personal care and daily activities such as bathing, grooming, dressing, transfers, ambulation, toileting, meals, and laundry services.
- Administer medication in accordance with physician orders and company policies and ensure medication records are accurate.
Job Duties and Responsibilities
- Ensure resident care and services are provided in accordance with personalized Resident Service Agreements.
- Establish and evolve positive relationships with residents, families, team members, regulatory agencies, vendors, and third-party providers.
- Lead and oversee caregivers in accordance with company expectations and local, state, and federal standards and regulations.
- Ensure resident files/charts are complete with care and services being provided in accordance with Resident Service Agreements, company policies, and state regulations.
- Communicate with residents' Physicians, process new Physician orders, and ensure medications are received by the pharmacy.
- Notify Physician or DOH of a change in the condition of any resident.
- Assist with training team members and the community for inspection by regulatory agencies through regular quality assessments, completing corrective actions, accurate and current record keeping practices, policy compliance, emergency preparedness, etc.
- Follow operational processes, procedures, and best practices that meet state requirements and ensure consistent processes are applied throughout the community.
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