Full Time | Hospice Clinical Coordinator | Riverside Home Health and Hospice | Grants Pass, OR

JOB SUMMARY The Hospice Clinical Coordinator is responsible for managing aspects of the patient intake process including communicating directly with patients and families, data entry, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, facilitating a daily intake stand up meeting, and managing the insurance verification and authorization processes. Maintaining and managing all aspects of agency medical supplies. Working with Riverside Home Health to bridge qualifying patients to Riverside Hospice. DUTIES & RESPONSIBILITIES Ensures compliance with all state, federal, and Joint Commission referral/intake regulatory requirements. Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy. Establishes and maintains positive working relationships with current and potential referral sources. Works with Marketing and Referral sources to Bridge patients from Home Health to Hospice as needed. Meets with and communicates with families and medical professionals to provide seamless transition from Riverside Home Health to Riverside Hospice Ensures seamless transition of patients to Hospice by providing direct oversight of patient education and preparation for Hospice, plan of care initiation, and coordination of care with multiple service providers. Assists the Hospice DCS in the preparation of an annual budget for the intake department and monitors allocation of resources according to budgetary limitations. Builds and monitors community and customer perceptions of Riverside Home Health and Hospice as a high-quality provider of services. Gathers, collates, and reports referral statistics including key customer referral trends. Maintains comprehensive working knowledge of Hospice Home Health contractual relationships and ensures that patients are admitted according to contract provisions. Maintains and manages all Hospice medical supplies Provides support to patients and clinicians when ordering clinical supplies Keeps agency supply costs to a minimum while supporting all patient needs. Establishes and maintains good working relationship with Medline and all supply reps. Manages all Hospice patient Face to Faces per Medicare guidelines. Manages all Medline and Hospice supply accounts. Answers telephone inquiries for Hospice and channels them appropriately. Protects all clinical records through the establishment and implementation of control procedures for all open and closed records. The above statements are only meant to be a representative summary of the major duties and responsibilities performed by the employee of this job. The employee may be requested to perform job-related tasks other than those stated in this description. JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities) The Hospice Coordinator must have healthcare experience, preferably in referrals/intake in a home health or hospice environment. The Hospice Clinical Coordinator can be asked to see patients when there is a need to do so. Demonstrates good communication, negotiation, and public relations skills. Demonstrates autonomy, assertiveness, flexibility and cooperation in performing job responsibilities. The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com. Riverside Home Health Care and Hospice is a leading provider of Home Health and Hospice in Southern Oregon. We specialize in providing Skilled Nursing, Physical Therapy, Occupational Therapy, Speech Language Pathology, Medical Social Worker, Home Health Aide, Chaplain, Dietician, and Hospice Volunteer Services for patients in their home setting throughout Josephine, Jackson and Douglas counties. We are an equal opportunity employer committed to ensuring that all conditions and privileges of employment, including recruitment, hiring, evaluation, transfer, promotion, discipline, determination of compensation and/or benefits, and termination of employment, for all job classifications, are based on qualifications and work record. No employment decision is made, nor do we discriminate, on the basis of race, color, religion, creed, sex/pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability.