Member Experience Specialist

Company Description

Founded in 1893, the Riverside County Medical Association (RCMA) is a professional organization dedicated to supporting physicians, medical residents, and medical students within Riverside County. Representing a network of 3,500 medical professionals, RCMA advocates for the medical community and works to advance quality healthcare in the region. Committed to fostering professional development and collaboration, RCMA serves as a vital resource for those in the medical field.

Make an Impact Where It Matters Most

At RCMA, we don’t just support physicians we partner with them. We’re looking for a Member Experience Specialist who thrives on connection, enjoys solving problems, and wants to play a meaningful role in strengthening the healthcare community.

If you’re someone who loves building relationships, coordinating programs, and being the “go-to” person people rely on you’ll feel right at home here.

What You’ll Do (AKA Where You’ll Shine)Be the Trusted Resource

• Serve as the primary point of contact for physicians and medical practices
• Help members navigate resources, benefits, and solutions with confidence
• Connect members to the right support (including California Medical Association and external partners)
• Follow through because great service is in the details
• Spot trends in member needs and help shape smarter strategies

Build Relationships That Last

• Engage with physicians through outreach, check-ins, and practice visits
• Support onboarding and create a strong first impression for new members
• Reconnect with prospective and at-risk members to strengthen retention
• Bring the value of membership to life through meaningful interactions

Bring Programs to Life

• Coordinate webinars, workshops, and events members actually want to attend
• Collaborate with internal teams and external partners to deliver great content
• Keep programs organized, engaging, and running smoothly
• Use feedback and data to continuously improve the experience

Create Communications That Connect

• Help develop newsletters, emails, and event promotions
• Turn member needs into messaging that resonates
• Ensure everything we share reflects RCMA’s voice and mission

What You Bring

• 2–3 years of experience in healthcare, membership organizations, program coordination, or related field (preferred)
• Experience working with physicians or medical practices is a plus
• Strong communication and relationship-building skills
• A natural ability to problem-solve and connect people to the right resources
• Excellent organization skills (you can juggle without dropping the ball)
• Comfort with outreach, presentations, and engaging with diverse groups
• Proficiency with Microsoft Office and virtual platforms

Some College , Bachelor’s degree preferred

Work Environment

• Office-based with regular computer and phone use
• Occasional travel within Riverside County for visits and events
• Some early mornings or evenings for programs (we promise they’re worth it)

Why RCMA?

Because this role is more than a job it’s an opportunity to:

• Build meaningful relationships with physicians
• Contribute to real improvements in healthcare delivery
• Be part of a collaborative, mission-driven team
• See the direct impact of your work every day

Ready to Join Us?

If you’re energized by people, purpose, and making things better we’d love to meet you.

Apply today and help us elevate the member experience at RCMA.

Pay: $60,000.00 - $68,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Work Location: In person