What are the responsibilities and job description for the Valet Runner On call position at Rivers Casino Philadelphia?
Summary: Parks and retrieves guest vehicles safely according to established policies and guest service standards.
Engagement Expectations
We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:
Engagement Expectations
We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:
- Smile, display energy and open body language
- Proactively greet team members and guests, initiating interaction to provide service
- Always use a positive parting remark to end the conversation
- Greets guests according to service standards.
- Explains Rivers Casino parking and retrieval procedure to ensure guest satisfaction.
- Responds to guest request for casino related information such as property amenities, special events and promotions.
- Strives to answer the valet phone within 3 rings and maintain professional telephone etiquette.
- Maintains proper storage and labeling of guest keys and tags.
- Opens and closes vehicle doors upon arrival and departure.
- Parks arriving vehicles and retrieves parked vehicles.
- Completes accident reports.
- Performs all other duties as assigned.
- Must be 18 years of age or older.
- High school diploma or equivalent.
- One or more years of related experience or training preferred.
- Must have a valid driver’s license and driving record must meet driver eligibility requirements of Rivers Casino’s insurance policy.
- Able to drive vehicles with automatic or manual shift transmissions.
- Ability to communicate with team members and guests.
- Ability to work flexible shifts and days of the week including holidays.
- Ability to obtain and maintain all necessary licensing.
- Must be able to sprint to/from vehicles.
- Regularly required to see, talk and hear; use hands to finger, handle, or feel; reach with hands and arms; sit, stand, walk and run.
- Occasionally must lift and/or move up to 25 pounds.
- Able to work with others while maintaining a positive and professional demeanor.