What are the responsibilities and job description for the Sportsbook Writer position at Rivers Casino Des Plaines?
Essential Job Functions
- Welcomes guests to the Sportsbook room displaying the three R1SE behaviors in every interaction.
- Explains Sportsbook promotional programs to potential guests, hands out informational brochures and keeps guests informed of all promotional activities and events.
- Responsible for being well-versed in the products and services offered in the Sportsbook room and the ability to promote them to guests in a confident and efficient manner.
- Communicates effectively when explaining wagering to new guests and is able to use simple terms to communicate the process of wagering.
- Responsible for obtaining a cash bank at the start of each business day and returning the bank at the end of each business day.
- Maintains an accurate count of all money and reconcile daily summaries of transactions to balance cash drawer.
- Responsible for placing, writing and processing tickets as requested by guests.
- Responsible for verifying and processing winning tickets.
- Complies with all internal controls and procedures related to departmental operations.
- Must maintain strict confidence of any and all confidential and proprietary information disclosed by Rivers Casino Pittsburgh, team member of Rivers Casino Pittsburgh, or a guest of Rivers Casino Pittsburgh
- Clearly communicate all pertinent information and any irregularities to your supervisor or manager.
- Handles guest's questions and disputes; resolving complaints and difficult situations in a calm and patient manner.
- Ensures compliance with Pennsylvania Gaming Control Board regulations and with the company's internal controls.
- Ensure compliance with currency transaction requirements, Title 31, and money laundering and other gaming requirements.
- Performs other duties as assigned.
- Must be 18 years of age or older.
- High school diploma or GED is required.
- Must be able to obtain and maintain a gaming license issued by the Pennsylvania Gaming Control Board.
- Excellent communication and customer service skills.
- Ability to communicate in English verbally and in written format with Team members and guests.
- Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust.
- Minimum one (1) year prior cashiering/money handling experience preferred.
- Must be able to work flexible shifts including nights, weekends, and holidays.