What are the responsibilities and job description for the Front Desk Receptionist/Customer Service position at RiverFront Studios?
About us
RiverFront Studios is a small business in Waterville, OH. Our goal is to provide a creative community where students learn life-long skills in music and art, boost their confidence, and can authentically be themselves around other students and a team of adults that share their love for the arts..
RiverFront Studios is seeking a part-time friendly and organized individual to join our team as a Front Desk Receptionist. This role plays a vital part in creating a positive and welcoming environment for students, parents, and visitors. The Front Desk Receptionist will be responsible for greeting students, handling administrative tasks, answering phones, ensuring the safety and well-being of students, and providing exceptional customer service. The ideal candidate should possess excellent interpersonal skills, strong organizational abilities, and a passion for the arts.
Responsibilities:
- Greet and welcome students, parents, and visitors in a warm and professional manner.
- Make sure new students are registered in the studio database and all necessary information is collected
- Efficiently handle incoming calls, providing accurate information, and directing calls to the appropriate staff members.
- Maintain a clean and organized front desk area and waiting room, ensuring a professional and inviting atmosphere.
- Monitor and ensure the safety of students during drop-off and pick-up times, coordinating with parents and instructors as needed.
- Engage in friendly conversations with students and parents, fostering a positive and supportive atmosphere within the studio.
- Assist with scheduling and managing student appointments, lessons, and other activities.
- Respond to inquiries from students and parents regarding classes, tuition fees, scheduling conflicts, and general information about the studio.
- Maintain student attendance records, updating and tracking student progress as needed.
- Coordinate with instructors and staff to ensure effective communication and smooth operations within the school.
- Assist with basic administrative tasks as needed each week.
- Collaborate with the management team to implement and improve front desk procedures and policies.
- Stay up-to-date with studio events, performances, and promotions, effectively promoting them to students and parents.
- Handle and resolve student and parent concerns or complaints in a professional and courteous manner, escalating issues as necessary.
Qualifications:
- High school diploma or equivalent
- Previous experience in customer service, reception, or administrative roles is preferred.
- Excellent verbal and written communication skills with the ability to interact effectively with diverse individuals.
- Strong interpersonal skills, displaying a friendly and welcoming demeanor at all times.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficient computer skills, including knowledge of basic office software and the ability to learn new software systems quickly.
- Attention to detail and strong organizational skills to maintain accurate records and efficiently manage administrative tasks.
- Ability to work independently and collaboratively as part of a team.
- Flexibility to work evenings and weekends, as needed.
Job Type: Part-time
Pay: $15.00 per hour
Work Location: In person
Salary : $15