What are the responsibilities and job description for the Medical Receptionist position at RiverCity Family Medicine?
Experienced Medical Front Office Staff/ River City Family Medicine | Chattanooga, TN
Pay: $16.00–$17.00 per hour (based on experience)
River City Family Medicine is a family-owned primary care practice that has proudly served the Chattanooga area for over 30 years. We are looking for an experienced, dependable, and compassionate Medical Front Office Coordinator to join our team.
We are seeking someone who enjoys staying busy, takes pride in their work, and understands that our patients always come first. This is not an entry-level position. Medical office experience is required.
What You'll Do
As a member of our front office team, you will:
- Welcome and check in patients with professionalism and compassion.
- Answer a high volume of incoming telephone calls.
- Schedule appointments for multiple providers.
- Verify insurance eligibility and patient demographics.
- Collect copays and patient balances.
- Work in both AthenaOne EMR and Phreesia throughout the day.
- Process electronic patient check-in, registration, appointment confirmations, and patient communications.
- Review upcoming schedules for accuracy.
- Assist with referrals, medical records, and other front office responsibilities as assigned.
- Maintain a clean, organized, and welcoming reception area.
- Work closely with providers, nurses, and fellow team members to provide excellent patient care.
Technology Requirements
Our office is highly technology-driven. Candidates must be comfortable working in multiple computer systems simultaneously.
Experience with the following is preferred:
- AthenaOne EMR
- Phreesia
- Microsoft Outlook
- Microsoft Word
- Insurance verification websites
- Multi-line telephone systems
The ability to learn new technology quickly is essential.
Qualifications
Required:
- Minimum of 3 years of recent medical office experience.
- Minimum of 3 years of medical scheduling experience.
- Minimum of 3 years using an electronic medical record (EMR).
- Excellent customer service and communication skills.
- Strong organizational and multitasking abilities.
- Reliable attendance and punctuality.
Preferred:
- Family medicine or primary care experience.
- AthenaOne and Phreesia experience.
- Insurance verification experience.
We Are Looking for Someone Who:
- Enjoys working in a fast-paced medical office.
- Is dependable and takes pride in their attendance.
- Is comfortable learning new technology and adapting to workflow changes.
- Takes initiative and looks for ways to help the team.
- Maintains a positive attitude during busy days.
- Treats every patient with kindness, respect, and professionalism.
Compensation & Benefits
- Starting pay: $16.00–$17.00 per hour, based on experience.
- Performance reviews with opportunities for wage increases based on attendance, work ethic, productivity, and overall performance.
- 401(k) with company match.
- Health, dental, vision, and life insurance.
- Paid time off.
- Free parking.
- Monday–Friday schedule.
- No weekends.
Please Note:
Only apply if you are willing to interview immediately and be highly responsive. We will message you through really to set up an interview.
If you are looking for a long-term career with a family-oriented practice that values teamwork, professionalism, and outstanding patient care, we encourage you to apply.
Pay: $16.00 - $17.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $16 - $17