What are the responsibilities and job description for the Customer Service Associate position at River's Edge Hotel & Convention Centre?
"Must be available on weekends."
Job Overview
We are seeking an energetic and detail-oriented Front Desk Agent to serve as the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and ensure smooth administrative workflows. Your positive attitude and organizational skills will help create a professional and friendly environment for clients, visitors, and team members alike. This paid position offers an exciting opportunity to develop your office management skills while supporting daily operations with enthusiasm and efficiency.
Duties
- Greet visitors, clients, and staff with a warm, professional demeanor, ensuring a positive first impression
- Manage multi-line phone systems to handle inquiries, direct calls accurately, and provide timely assistance
- Maintain accurate data entry records using productivity software such as Microsoft Office, spreadsheets, and Word processing tools
- Oversee office supplies inventory and coordinate filing systems to ensure organizational efficiency
- Schedule appointments and manage calendar logistics for staff or executives using calendar management tools
- Support clerical tasks including proofreading documents, preparing reports, and maintaining client communication logs
- Assist with office management duties such as coordinating meetings, handling incoming correspondence, and supporting administrative projects
Qualifications
- Proven experience in office management or administrative support roles with strong clerical skills
- Excellent computer literacy including proficiency in Microsoft Office (Word, Excel), spreadsheets, and data entry software
- Strong organizational skills with the ability to prioritize tasks effectively in a fast-paced environment
- Exceptional customer service skills with a friendly phone etiquette and professional demeanor
- Bilingual abilities are highly desirable to assist diverse client needs
- Familiarity with QuickBooks or similar accounting software is a plus for handling basic financial transactions
- Previous experience working at a front desk or in customer support roles is preferred
- Ability to multitask efficiently while maintaining attention to detail and proofreading accuracy
Join our team to be the cornerstone of our welcoming environment! Your proactive approach and technical proficiency will help us deliver outstanding service while supporting our daily operational excellence. This role is perfect for motivated individuals eager to grow their administrative expertise in a dynamic setting.
Pay: From $15.00 per hour
Work Location: In person
Salary : $15