Executive Host

JOB TITLE: Host, Executive Casino

STATUS: Full-time, Permanent

FLSA: Exempt

JOB GRADE: SG3

REPORTS TO: Player Development Manager

SUPERVISES: N/A

WORKING HOURS: The incumbent is expected to devote such time and energy as is reasonably necessary to perform the duties and responsibilities of the position, which requires availability during evenings, weekends, holidays and special events.

SUMMARY: Responsible for all activities pertaining to developing, analyzing and maintaining the player database for River Rock Casino’s Guest Services Department and providing a wide range of technical support to the Player Development Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Key responsibilities: 80% Telemarketing and 20% Guest Service.

2. Provides top of the line full-service host duties (PR and sales) on and off company site.

3. Conducts outbound telemarketing campaigns to engage new and existing players, promoting property events, promotions, and personalized offers.

4. Actively identifies and recruits new players, cultivating relationships to grow the casino’s loyal customer base.

5. Monitors and analyzes the Hot Player Report to prioritize outreach to high-value guests and ensure VIP service.

6. Assists in the planning and hosting of player development events, ensuring a high level of guest satisfaction and attendance.

7. Works toward measured goals including player acquisition, visit frequency, and player reinvestment to support overall department objectives.

8. Achieves assigned revenue goals by driving player activity and return visits through strategic engagement and relationship management.

9. Works closely with Guest Service Shift Supervisors in preparation for new programs and procedures.

10. Monitors and facilitates the introduction of new Casino programs.

11. Updates the Club database.

12. Maintains file system for correspondence, records and other related information.

13. Audits player activity and submits periodic reports to the Player Development Manager.

14. Maintains a positive, upbeat work style for interaction with all guests and fellow team members.

15. Promotes the Players Club, entertainment, games and eating establishments of the Casino.

16. Possesses a general knowledge of all games throughout the Casino.

17. Works in conjunction with all team members to enhance guest service and the overall image of the Casino.

18. Works as a player/guest ambassador by fulfilling every need possible for the guest.

19. Creates relationship and connections with the guest by answering general questions, etc.

20. Serves as announcer or Emcee during player events.

21. Exercises appropriate discretion in identifying situations that require management attention.

22. Completes all paperwork requirements and departmental logs in an accurate and timely manner.

23. Continuously updates information on current winners, jackpots and giveaways.

24. Provides support to Casino Public Relations staff in use of computer and corresponding software applications.

25. Maintains confidentiality at all times, exercising appropriate discretion in producing and providing information contained in the database.

26. Commits to the Team R.O.C.K. Philosophy.

27. Acts as a role model and always presents oneself as a credit to River Rock Casino and encourages others to do the same.

28. Meets the attendance guidelines of the job and adheres to regulatory, department and company policies and procedures.

29. Attends all required meetings and training.

30. Maintains confidentiality at all times.

31. Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES: No supervisory responsibilities for this position.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.

1. Minimum of three (3) years prior Casino/Sales experience with database analysis experience required.

2. Must have prior event planning experience for large and small venues.

3. Advanced experience with Microsoft 365 applications(i.e., Excel, Word and Outlook).

4. Must have attention to detail and a propensity for timeliness and accuracy.

5. Must be able to generate analysis, correspondence and reporting in a professional manner.

6. Must be willing to work a flexible work schedule including nights, weekends and holidays.

7. Must have experience motivating guests and staff, have excellent interpersonal skills and work as a team with co-workers and management.

8. Must be able to work independently, take initiative and be self-motivated.

9. Must present a professional appearance at all times.

10. Must be able to maintain a high degree of confidentiality with respect to all matters pertaining to the gaming enterprise business.

EDUCATION:

1. High School diploma or equivalent (GED) required.

2. BS/BA degree in Business Administration preferred.

LANGUAGE SKILLS:

1. Bilingual in English and Spanish or Cantonese-Mandarin required.

2. Must be able to read, write, speak and understand English.

3. Excellent oral and written communication skills are important to the successful conduct of this position.

4. Ability to write accurate, grammatically correct, polished reports and business correspondence.

5. Must be able to speak with the public in a professional manner.

MATHEMATICAL SKILLS:

1. Ability to add, subtract, multiply, and divide in all units of measurements.

REASONING ABILITY:

1. Ability to proactively streamline processes for company’s return on investment.

2. Ability to define problems, collect data, establish facts, and draw valid conclusions.

3. Ability to interpret an extensive variety of instructions furnished in written, oral, diagram or schedule form.

4. Ability to process detailed work and requests for information or assistance in a timely manner.

5. Ability to apply regulatory procedures, concepts, and policy to practical situations.

LICENSES, CERTIFICATES, REGISTRATIONS:

1. Must possess a valid state driver’s license and be insurable with the Casino.

2. Must be able to obtain and maintain a gaming license from the Dry Creek Gaming Commission.

PHYSICAL DEMANDS:

1. Must be able to maneuver around all areas of the casino.

2. Must be able to sit and/or stand for extended periods of time.

3. Must be able to lift and carry up to forty (40) pounds.

4. Must have manual dexterity to operate a computer and other general office equipment.

5. Must be able to bend, reach, stoop, kneel, twist and grip items.

6. Must be able to respond to visual and audio cues.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

1. This is a fast paced, highly diverse work environment, and the position requires the ability to remain flexible and get along with all personality types.

2. Must be able to manage a number of priorities simultaneously and meet deadlines.

3. Must be able to respond calmly to customer concerns and questions.

4. Must be able to tolerate areas containing secondary smoke.

A PRE-EMPLOYMENT DRUG TEST, FINGERPRINTING, AND BACKGROUND CHECK ARE REQUIRED

TRIBAL AND INDIAN PREFERENCE

Under the Indian Self-Determination and Education Assistance Act (25 U.S.C. § 450e (b)), the Dry Creek Rancheria applies the policy of "Tribal and Indian Preference" when filling vacancies. Tribal and Indian Preference shall be given to qualified applicants who are enrolled members of a federally recognized Indian tribe or band. The Dry Creek Rancheria reserves the right to require applicants claiming to be American Indian or Alaskan Native a copy of their Certificate of Tribal Enrollment or Certificate of Degree of Indian or Alaska Native Blood (CDIB) card.