Host

SALARY RANGE:                     $18.21 per hour, plus tips (depends on volume and staffing)

Summary / Objective 

The Host works continuously by controlling the Host stand by seating guests in the restaurant, in the manner directed by the Supervisor or Manager.  Maintains a working knowledge of the TOAST App and assists guests when ordering via App. Sets up table reservations when needed.  This is a tipped position that participates in a tip pool shared among servers, bartenders, and support staff.  Hourly wages are supplemented by customer tips.

Employee Perks

Poppy Bank Epicenter is where Sonoma County comes together.  We are North Bay’s largest all-in-one destination for sports, fitness, and entertainment!  As a member of our team, you may be eligible for food discounts, free/discounts on selected games, attractions and events, free memberships for Sports City and credits for setting up your own soccer league, free pick-up play for soccer/basketball and much more.  If you have a passion for sports and entertainment, crush it when it comes to customer service, and enjoy helping people have fun, we want YOU!

Essential Functions

• The Host is usually the first person to see and/or greet guests, so that first polite greeting is essential.  The host is usually the last to see the guests, so wishing them a good day when they leave lets them know we appreciate them coming in.
• Very simply, be the best.  Build regulars and ensure that your guests have the kind of experience that they come back for.  Give the kind of service that you would enjoy.
• Greet new guests in a prompt and friendly manner.
• Maintain working knowledge of food and beverage menus to be readily available to answer guest questions regarding food and beverage questions for guests.
• Participate in and drive company initiatives and promotions.
• Have or obtain a Food Handlers Certificate and use such knowledge in day-to-day procedures.
• Have or obtain an Alcoholic Beverage Control (ABC) Responsible Beverage Service (RBS) certification.

• Maintain company safety and sanitation standards.
• Maintain cleanliness of host station and sales floor.
• Perform opening and closing duties, including, but not limited to, stocking condiments, rolling silverware, stocking cups, plates, preparing kids menus, etc.
• Maintain stock of operating supplies.
• Bus and reset tables if help is needed.
• Keep all seating areas clean, including chairs, barstools, booths, booster seats and highchairs.
• Uphold the culture and standards of Santa Rosa Entertainment Company, LLC.
• Provide excellent guest service in a friendly, positive, efficient, and enthusiastic way.
• Always greet guests with a smile and a positive attitude.
• Work hard to identify potential problems and communicate with supervisors and management to help prevent them from having an impact on guest experience.
• Promptly contact game techs, supervisors or management of other areas within Poppy Bank Epicenter, when guests have questions or issues regarding their respective areas to alleviate guest concerns/issues, if needed.
• Make sure that guests leave happy with their experience, enlisting the help of other team members, supervisors or managers as needed.
• Maintain proper stock of supplies, communicating needs or shortages with management.
• A positive attitude.
• Uniform requirements: Safe and neat uniform consisting of black pants, black nonslip shoes.
• Other duties as directed.

Work Environment

This job operates in a restaurant/kitchen environment, as well as guest service areas. Proper training will be given prior to using any dangerous equipment. Employees in this role may be exposed to hot water, potentially slippery floors, and cleaning chemicals.

Physical Demands

The employee is required to stand 100% of their shift, climb or balance; and stoop or kneel. The employee must frequently lift and/or move objects up to 20 pounds and occasionally lift and/or move objects up to 50 pounds, using proper lifting procedures.

Required Qualifications

• Be a team player.  Look for opportunities to help another team member.
• Work hard to maintain and promote a positive work environment.
• Available to work all shifts; days, nights, weekends and holidays, as necessary.
• Have the ability to work in a noisy, fast-paced environment with many distractions.
• Have the ability to reach, bend, stoop, mop, sweep and clean frequently.
• Have the ability to lift and/or move objects up to 20 pounds and occasionally lift and/or move objects up to 50 pounds, using proper lifting procedures.
• Have or obtain Food Handlers Certification.
• Have or obtain ABC RBS Certification.
• Must be 18 years of age or above.

Preferred Qualifications

• Experience working in a busy bar environment.
• Guest service skills.
• Bilingual a plus.

Other Duties

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job.  It is not intended to be an exhaustive list of all responsibilities, duties, and skills. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer

Salary : $18