What are the responsibilities and job description for the Compliance Leasing Specialist position at River Garden Apartments, New Orleans, LA?
WHO WE ARE
Established over thirty-five years ago in New Orleans, Louisiana, HRI Properties (HRI) is a full-service real estate development company and a national leader in the adaptive reuse of historic structures. HRI Properties is vertically integrated and has expertise in development, construction, design, governmental relations, environmental matters, historic landmark designation, and property management.
HRI Management, LLC (HRIM) is the multi-family property management entity within HRI Properties. HRIM manages a diverse portfolio of fifty-three multi-family developments consisting of five thousand units that offer luxury, affordable, and mixed-income living opportunities and over two hundred thousand square feet of office/retail space in a five-state area for HRI Properties, HRI Communities, and third-party property owners.
At HRIM, our long-term track record of success is attributable to our associates and their impact on the communities we manage. Our team is as diverse and unique as our property portfolio mix, and we are proud to have one of the highest employee tenure records in our industry. We welcome and embrace all ethnicities, cultures, ages, and lifestyles, and hire individuals who can choose where they want to work. Because of our reputation and company culture, they have decided to work at HRIM.
SUMMARY
The Leasing Specialist is responsible for maintaining successful and consistent marketing and leasing of the property.
JOB RESPONSIBILITIES
- Warmly greet visitors, prospective renters, and current residents
- Maintain accurate, up-to-date waiting lists and the status of rental units, including their availability
- Contact prospects on tax credit and public housing waiting lists, schedule appointments in Yardi, and conduct tours of property and vacant units
- Ensure units' availability and model apartments are in good condition for prospects to view
- Process applicant files for move-in by conducting household interviews to ensure all information is correctly listed and documented on the application
- Complete background screenings, obtain third-party verifications, track responses, and prepare files appropriately for lease signing
- Consistently and promptly follow up on applicant inquiries to ensure all applications are processed promptly
- View apartments and prepare lease documents 24 hours before the scheduled move-in
- Conduct new resident orientations, thoroughly explaining all lease provisions and reviewing the house rules item by item
- Ensure all required documents for new move-ins are properly signed, scanned, filed, and corrected in Yardi
- Ensure all required information is entered correctly in Yardi and Elite
- Properly maintain all resident files, both digital and paper form
- Assist with property inspections and audits as needed
- Assist with administrative tasks as assigned by the Compliance Manager
- Perform other related duties as assigned
QUALIFICATIONS
Required Skills/Abilities
- Knowledge of LIHTC, HOME, and HUD programs is a plus; must be able to clearly explain program requirements to applicants
- Ability to demonstrate professionalism and integrity and exercise confidentiality in all performance areas
- Must be a self-starter who is organized and detail-oriented with good communication and interpersonal skills
- Ability to operate on a deadline-driven schedule
- High school diploma or equivalent required
- 1-2 years of leasing experience required
- Customer service and sales experience plus
- Proficiency in the Microsoft Office Suite required
- Yardi and Elite experience preferred
- Must be able to work some weekends and extended hours
Physical Requirements:
- Prolonged periods of sitting at a desk, working on a computer, standing, walking, conducting tours, and meeting with tenants
- Must be able to lift, carry, position, or move up to 20 lbs. at a time
- Requires manual dexterity with normal hand/finger movement and coordination
- Ability to walk for extended periods, including climbing flights of stairs in various weather conditions