D105 - Adult MH Outpat - Front Desk Clerk

River Edge Behavioral Health is seeking an energetic and entrepreneurial thought leader to lead the growth and development of Core Services. The Front Desk Clerk for Core Services will report directly to the Program Manager for Outpatient Core Services.
The Front Desk Clerk will play a crucial role in the daily operations of the clinic by providing exceptional customer service and administrative support to clients, their families, and clinic staff. The ideal candidate will have some experience working in a mental health setting.
FLSA Classification: Hourly, Non-Exempt
Location/Schedule: Monday-Friday 8:30 AM – 5:00 PM

Benefits Offered:

• Competitive Pay
• Medical, Dental, Vision Insurance
• Paid Time Off
• 12 Paid Holidays
• 401k with an employer match
• Flexible Spending Accounts
• Short and Long-term disability coverage
• Life Insurance
• Employee Discount Program

Duties & Responsibilities:

• Greet and assist clients, their families, and clinic staff in a professional and courteous manner.
• Maintain a well-organized and efficient front desk area.
• Keep office supplies stocked and reorder supplies as needed.
• Manage the clinic schedule and coordinate appointments for clients.
• Maintain and update the client referral tracker.
• Handle incoming and outgoing faxes.
• Verify client eligibility for services and assist with insurance-related inquiries.
• Answer phones, and voicemails, and address client questions and concerns promptly and appropriately.
• Assist with medical records requests and office logs.
• Multi-task and work in a fast-paced environment.
• Interact with clients who may be experiencing emotional distress.

Qualifications

• High school diploma or equivalent.
• At least one (1) year of relevant experience.
• Previous experience in a healthcare or behavioral health setting is preferred.
• Excellent interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in using office equipment and computer applications.
• Valid Georgia Driver’s license
• All applicants must pass a satisfactory background clearance and pre-employment drug test.
• Provide 2 Professional references (Former employers only, no family members).

Competencies
Phone Etiquette: Having good phone etiquette, including clear communication, active listening, and professional demeanor when answering calls or making outbound calls.
Basic Office Equipment Operation: Ability to operate basic office equipment such as printers, copiers, and scanners for tasks like document copying and distribution.
Organization Skills: Being organized in managing tasks, scheduling appointments, and maintaining filing systems to ensure efficient workflow and easy access to information.
Customer Service: Strong interpersonal skills to greet visitors, clients, and staff with excellent customer service, providing general information, addressing inquiries, and resolving issues courteously and professionally, fostering a positive and welcoming environment.
Adaptability: Capacity to adapt to changing priorities and handle a diverse range of tasks effectively, demonstrating flexibility and resilience in managing workload fluctuations and addressing unexpected challenges, contributing to overall organizational efficiency and productivity.

Additional Information:
The Application Process

• All qualified applicants will be considered.
• This position is subject to close once a suitable candidate pool has been identified.
• The hiring managers will contact only those selected for an interview.
• Applicants who are not selected will receive notification via email.
• Due to the volume of applications received, we cannot provide information on application status by phone or email.

Safe Working Environment
We at River Edge believe every employee has a right to a safe work environment. Therefore, we recommend full vaccination of all employees. Getting the vaccine, frequently washing your hands, sanitizing common areas, and wearing your mask are the most effective ways to fight.
Diversity and Inclusion
River Edge Behavioral Health is committed to creating a diverse and inclusive work environment and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, nationality, genetic makeup, disability, age, or veteran status.
Drug-Free Workplace
River Edge Behavioral Health is a drug-free workplace with a longstanding commitment to providing a safe, quality-oriented, and productive work environment. In compliance with the Drug-Free Workplace Act of 1998, all applicants must pass a satisfactory background clearance and pre-employment drug screen.
At-Will Workplace
Employment with River Edge Behavioral Health is at will. At-will means your employment relationship with River Edge Behavioral Health or Affordable Business Solution is for an indefinite period and is subject to termination by you or River Edge Behavioral Health, with or without cause, with or without notice, and at any time.
EEOC Statement
River Edge Behavioral Health is an Equal Opportunity Employer: River Edge Behavioral Heath recruits qualified candidates for positions in its service area. It is the policy of River Edge Behavioral Health to provide equal employment opportunities to all employees and applicants for employment. It prohibits discrimination or harassment of any type without regard to race, color, sex, religion, national origin, age, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.