Bank Teller I or Teller II - La Crosse

JOB REQUIREMENTS: Teller I Position Summary: The Teller I role is

responsible for providing service to bank customers by conducting

appropriate transactions and meeting the needs of customers by referring

them to appropriate departments within the bank. Duties and

Responsibilities: 1. Attract and develop customer relationships by

welcoming customers as they enter the lobby, determining the reason for

their visit and directing them to the appropriate department. 2. Provide

accurate and timely service, which includes, but is not limited to,

cashing checks and savings bonds, cash advances, accepting deposits,

withdrawals, transfers, loan payments, dispensing monetary instruments,

wire transfers, loan and safe deposit box payments, and completing check

orders, within established guidelines and procedures. 3. Conduct all

transactions between customers and/or conductors in accordance with

River Bank\'s Cash and Check Acceptance Procedures, including, but not

limited to, night drop, mail, locked bags, counterfeit, mutilated, cash

drawer and vault procedures, verification of cash and the rotation of

Vault/Contingent Vault Teller responsibilities. 4. Comply with bank

operations and security procedures by participating in all dual-control

functions. 5. Examine all checks that are accepted in compliance with

River Bank\'s policies and procedures; placing applicable check holds,

processing stop payments and EFT disputes, closing accounts, ensuring

endorsements are verified and proper identification is obtained. 6.

Balance cash drawer daily, including periodic batching of checks and end

of day processing. 7. Balance and post vault transactions in accordance

with all Vault Teller/Dual Control procedures during assigned rotation.

• Recognize and report any fraudulent or suspicious activity to your
  
  

supervisor. 9. Answer basic customer inquiries in person and via phone

regarding interest rates, service charges, and account histories while

complying with disclosure requirements, regulations and customer

confidentiality and privacy policies. 10. Count and roll loose coins,

strap and bundle cash. 11. Ensure confidentiality and compliance with

all policies and procedures relevant to the position. 12. Responsible

for office opening and closing procedures. 13. Ensure maintenance of

equipment, and clean on a regular basis. 14. Ensure supply of money for

branch meets business demand, working with other branches to ensure

their supplies meet demand by completing Fed cash orders. 15. Balance

and maintain Fed cash, as assigned. 16. Examine teller daily transaction

reports for accuracy and complete any necessary reports. 17. Ensure the

confidentiality of all company records and information. 18. Keep up to

date on policies and procedures, including the timely completion of all

required and assigned training. 19. Sweep, vacuum, and dust as needed to

maintain appearance of lobby and teller line. 20. Assist with other

duties and projects as assigned by supervisor. Teller II Position

Summary: The Teller II role will be responsible for all Teller I duties,

in addition to, opening and closing basic accounts with customers. Both

roles will promote bank products and services using soft sales

techniques and growing deposits. \*\*\*\*\* OTHER EXPERIENCE AND

QUALIFICATIONS: Requirements: 1. High School diploma or GED. 2. Customer

Service and/or sales experience. 3. Cash handling and/or banking

Experience For Teller II Role. Desired Knowledge, Skills, And

Abilities: 1. Excellent mathematical skills. 2. Basic knowledge of bank

products. 3. Ability to work well under pressure, sometimes in a

fast-paced environment. 4. Strong communication and organizational

skills. 5. Ability to travel to other River Bank locations for coverage

when needed. \*\*\*\*\* APPLICATION INSTRUCTIONS: E-Mail a Rsum:

application@riverbank.biz Apply Online:

https://riverbank.biz/employment-opportunities.html