Full-Time Front Desk / Call Center Coordinator

Job Description

Rittenhouse Women’s Wellness Center (RWWC) is seeking 2 Full-Time Front Desk / Call Center Coordinator to join our team at our Rittenhouse Square location in Philadelphia.

We offer a professional and pleasant work environment, a balanced schedule, and an educated and professional patient base.

Reports To: Practice Manager
Location: Philadelphia, PA – Rittenhouse Square
Position: Full-Time Front Desk / Call Center Coordinator

About Our Practice

Rittenhouse Women’s Wellness Center is an established women’s primary care and gynecology practice located in the Rittenhouse Square area of Philadelphia. We are committed to providing exceptional patient care in a professional, efficient, and welcoming environment.

Our team includes physicians, nurse practitioners, physician assistants, psychologists, registered dietitians, medical assistants, front desk/call center staff, and other healthcare professionals. Our employees take pride in teamwork, efficiency, excellent patient service, and maintaining a positive office environment.

Schedule Requirements

This is a full-time position. Candidates must be available to work at least two evening shifts per week, Monday through Thursday, from 12:00 PM to 8:00 PM.

Requirements

• Minimum of 1 year of medical office experience
• eClinicalWorks (eCW) experience preferred
• Strong customer service and communication skills
• Professional, dependable, and comfortable working in a fast-paced medical office
• Ability to manage phone calls, scheduling, insurance verification, and front desk responsibilities
• Must be available for the required Monday and Wednesday evening shifts

Responsibilities

• Schedule patient appointments
• Check patients in and verify demographic and insurance information
• Answer and manage a multi-line phone system
• Provide a high level of patient satisfaction through professional and courteous service
• Act as a liaison between patients, providers, and other members of the practice
• Resolve patient concerns quickly, efficiently, and courteously
• Maintain effective communication with providers and staff
• Collect co-pays and other patient payments
• Complete daily cash reporting
• Maintain appropriate filing and office systems
• Assist with training new office employees as needed
• Assist management as directed
• Maintain patient confidentiality in accordance with HIPAA and all applicable requirements
• Protect confidential practice and patient information
• Follow practice policies, procedures, and professional standards
• Wear the required uniform while working

Job Type: Full-time

Pay: $16.50 - $19.00 per hour

Benefits:

• Health insurance
• Paid time off

Application Question(s):

• Are you available to work Saturdays?

Education:

• High school or equivalent (Preferred)

Work Location: In person

Salary : $17 - $19