What are the responsibilities and job description for the Field Service Technician position at RITTAL and Careers?
Location: St. Louis, Missouri
Job Title: Field Service Technician
About Rittal
Rittal is a leading global provider of solutions for industrial enclosures, power distribution, climate control, and IT infrastructure, as well as software and services. The company is a member of the Friedhelm Loh Group, a successful international player with 18 production plants, 80 subsidiaries, and 12,000 employees.
Rittal LLC has built a strong tradition of innovation and takes pride in a progressive approach to engineering. We design and manufacture the world’s leading industrial and IT enclosures, racks, and accessories, including high-efficiency, high-density power management, and climate control systems for industrial, data center, outdoor, and hybrid applications.
Primary Activities/Duties
- Provide on-site customer support for climate control product installation, planned maintenance, repair, and service training.
- Complete required service reports and communicate findings to relevant stakeholders.
- Coordinate field service activities with customers and local Rittal sales personnel.
- Deliver telephone-based technical support to customers and service partners.
- Promote service contracts through customer engagement and communication.
- Understand customer requirements and recommend cost-effective Rittal solutions.
- Perform other duties as assigned.
Requirements
- Ability to travel and work independently in customer-facing environments.
- Strong mechanical and electrical aptitude, including use of meters and diagnostic tools.
- Ability to lift up to 80 pounds occasionally and perform physical tasks throughout the workday.
- Comfortable working with hand tools, power tools, and computers for extended periods.
- Effective communication skills, both verbal and written, with customers and internal teams.
- Ability to adapt to fast-paced environments and manage multiple assignments.
- Willingness to wear required PPE and follow safety protocols in designated areas.
Knowledge & Experience
- Minimum 3 years of experience in air conditioner repair; EPA certification for refrigerant recovery and servicing of CFC-based units required.
- Experience with industrial recirculating chillers preferred.
- Prior field service experience is a plus.
- Proficiency in Microsoft Office (Outlook, Excel, Word).
- Familiarity with robotic systems and PLC platforms is beneficial.
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If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may contact the company’s Human Resources Department at (937) 399-0500.
This option is reserved for individuals who require accommodation due to a disability.
Rittal LLC and Eplan are proud to be an affirmative action/equal opportunity employer. EEO, including Disability/Vets.
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