Account Manager

Job Title: Account Manager

Starting Pay: $62,920 annually at 50 hours a week plus benefits.

Location: Onsite at RITE, 1744 Independence Blvd., Sarasota, FL 34234 (this role is not available for hybrid or remote work)

A Little About Us:

RITE Technology is a locally owned and operated Florida Licensed Electrical Specialty Contractor on a mission to elevate businesses through innovative office technology solutions! From advanced printing and copying systems to custom audio/visual setups and physical security integrations, we provide clients with the tools they need to work smarter, safer and more efficiently. We’re driven by our passion for exceptional service and technology-driven impact, and we’re looking for team members who share that passion. Join us and become a vital part of a team that’s transforming workplaces across Florida!

Our Tech Lineup Includes:

• Low Voltage Cabling & Network Infrastructure

• SHARP Copiers, Printers and Laptops

• VERKADA Physical Security Solutions (including surveillance, access control, alarms, environmental sensors, intercoms and guest check-in solutions)

• ProAV Solutions: Audio and video integrations for a variety of settings such as conference rooms, classrooms, restaurants, sports facilities and more.

Your Role: Be the Client's Trusted Partner!

As an Account Manager at RITE Technology, you will manage client accounts, drive service delivery and cultivate long-term client relationships without a commission-based compensation structure. Your focus is simple: deliver exceptional service, exceed expectations and drive value for each client. This role is all about relationship-building and strategic growth; we want to help our clients thrive with the right tech at their fingertips. Your primary objective will be to ensure that clients' needs are not only met but exceeded, through consistent care and attention, helping clients gain maximum value from our services.

Key Responsibilities:

Client Account Management

• Act as the primary 'point of care' for clients, delivering attentive, professional and personable support to meet their needs.

• Take ownership of the client relationship once a project moves forward, managing all details with precision.

• Lead regular business reviews to keep clients informed of relevant services, new solutions and opportunities.

• Maintain open and proactive communication to ensure clients are fully aware of our offerings and updated regularly.

• Assess and report on account performance to ensure key performance indicators are consistently met and exceeded.

Operations & Admin Support

• Gather and prepare required financial documentation to process transactions accurately.

• Work within defined processes using CRM and ERP tools, providing reliable tracking and support for client interactions.

• Act as a bridge between clients, technology teams and financial partners to facilitate smooth and effective service.

• Manage and oversee ongoing client billing to ensure priorities are handled with excellence.

Success in this Role? Helping Clients Shine!

Thriving in this role will come from a genuine passion for technology, teamwork and client satisfaction. If you enjoy helping clients optimize their technology solutions and are energized by building positive, lasting relationships, this could be the perfect opportunity for you. By collaborating with colleagues across departments and engaging proactively with clients, you’ll contribute significantly to RITE Technology’s mission to create strong, enduring partnerships.

Skills to Succeed:

• Prepare and gather all required financial documents to process sales transactions.

• Work within defined processes using our CRM and ERP tools.

• Act as a liaison between clients, our technology team and finance partners.

• Maintain open communication channels to align clients and internal teams.

• Manage ongoing client billing with a focus on accuracy, efficiency and exceptional service.

• Join us and let’s make a meaningful impact together, one client relationship at a time!