What are the responsibilities and job description for the ACCOUNT MANAGER position at S-ONE SERVICES LLC?
The Account Manager is responsible for supporting customer relationships and ensuring a seamless pre- and post-sale experience. This role serves as the primary point of contact for day-to-day customer inquiries, handling non-sales activities such as order processing, tracking, issue resolution, and general account maintenance. The Account Manager works closely with Account Executives to enhance customer satisfaction.
This can be a remote role, but in-person onboarding is required for the first week of employment.
Qualifications:Responsibilities
- Answer and manage inbound calls, chats, and shared inboxes/public folders.
- Provide order status updates, tracking information, and shipping details.
- Assist with quotes, including free quotes and standard pricing requests.
- Process returns, replacements, and related customer requests.
- Identify and escalate potential fraud or order discrepancies.
- Coordinate with internal teams (warehouse, logistics, finance) to resolve customer issues.
- Maintain accurate records of customer activities in CRM.
- Support Account Executives with administrative and operational tasks.
- Ensure timely follow-up and resolution of all customer inquiries.
Required Skills & Experience
- 1–3 years of experience in customer service, account support, or related roles.
- Strong communication skills (phone, email, chat).
- High attention to detail and organizational skills.
- Ability to manage a high volume of requests.