What are the responsibilities and job description for the Reception and sales support position at Rita's Catering?
Company Description Rita’s Hospitality Group began in 1959 as a small family restaurant, Rita’s Place, known for its intimate atmosphere, outstanding service, and acclaimed nine-course dinners. Over the decades, the business expanded from a beloved neighborhood eatery into a full-service catering operation serving corporate clients. Now based in Everett and closely connected to Boston’s wholesale markets, Rita’s supports a wide range of hospitality needs. Today, the company is one of New England’s largest and most trusted private catering organizations, serving leading businesses, schools, hospitals, and flight charter companies. Throughout its growth, Rita’s has remained committed to memorable hospitality and meals inspired by generations-old family recipes.
Role Description The Reception and Sales Support role is a full-time, on-site position based in Boston, MA. This role serves as the first point of contact for visitors and callers, greeting guests, answering phones, and directing inquiries to the appropriate team members. Daily responsibilities include managing the front desk, handling incoming and outgoing correspondence, maintaining reception and office areas, and performing basic clerical tasks such as filing, data entry, and scheduling. The role also supports the sales team by assisting with order intake, preparing proposals or quotes, updating customer records, and coordinating with operations to ensure accurate event and catering details. The individual in this position collaborates closely with internal teams to provide a professional, efficient, and welcoming experience for all guests and clients.
Qualifications
- Strong customer-facing skills, including Customer Service and Communication, with a professional and welcoming demeanor.
- Front desk and administrative experience, including Receptionist Duties and Clerical Skills such as filing, data entry, and scheduling.
- Confident Phone Etiquette, with the ability to handle multiple calls, route inquiries, and take accurate messages.
- Ability to support sales activities by assisting with order intake, basic documentation, and coordination with internal teams.
- Proficiency with common office software (e.g., email, calendars, spreadsheets) and the ability to learn new systems quickly.
- Strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
- Prior experience in hospitality, food service, or catering environments is preferred but not required.
- High school diploma or equivalent required; additional education or training in office administration, hospitality, or related fields is a plus.