Reception and Sales Support Specialist (Catering Industry)

Position Overview:
We are seeking a highly organized and customer-focused Reception and Sales Support Specialist to join our dynamic catering team.

This role serves as the first point of contact for clients and guests while providing crucial administrative and sales support to ensure smooth day-to-day operations.

Key Responsibilities:

Reception Duties:

· Greet and welcome clients, vendors, and visitors in a warm and professional manner.

· Manage incoming calls and direct inquiries to the appropriate departments.

· Handle email and online inquiries, providing accurate and timely information about services and bookings.

· Maintain the cleanliness and presentation of the front office and reception area.

Sales Support:

· Assist the sales team with preparing proposals, contracts, and event orders.

· Manage client communications and follow-ups, ensuring high-quality service from inquiry to execution.

· Update and maintain client databases, lead tracking systems, and sales reports.

· Help coordinate tastings, client meetings, and showroom appointments.

· Support the execution of marketing and promotional initiatives as needed.

Administrative Duties:

· Schedule appointments and maintain calendars for the sales and event planning teams.

· Process invoices, purchase orders, and payments in coordination with accounting.

· Prepare materials for meetings, presentations, and proposals.

· Assist with the coordination of internal events and team meetings.

Qualifications:

· 2 years of experience in a customer service, administrative, or sales support role (hospitality or catering industry preferred).

· Strong communication and interpersonal skills.

· Highly organized with strong attention to detail and multitasking abilities.

· Proficiency in Microsoft Office Suite and CRM systems (Caterease, Flex, or similar a plus).

· Positive, team-oriented attitude with a polished and professional demeanor.

Schedule & Compensation:

· Full-time, Monday to Friday 8:30am – 5:00pm

· Compensation based on experience, with opportunities for growth within the company.