What are the responsibilities and job description for the Senior Field Service Technician position at Risus Talent Partners?
Overview:
The Field Service Technician III performs advanced level activities on emergency lighting inverters installed at customer locations while representing the company in a professional manner as required by performing the following duties.
Essential Duties & Responsibilities:
· Follows safety practices and protocols per NFPA 70E at all times
· Travels to customer locations in a company vehicle to perform service activities
· Performs maintenance to ensure compliance to product specifications
· Installs or replaces batteries in inverter systems
· Performs system start up and commissioning
· Troubleshoots and repairs advanced level issues
· Performs advanced modifications on inverters
· Provides service on obsolete equipment
· Performs replacements of inverters when required
· Works early morning, nights or weekends that may include overnight stays in a hotel whenever customer schedules require it
· Provides professional, courteous and excellent customer service
· Completes necessary job documentation per department procedures
· Provides guidance to Field Service Technicians during their work assignments to develop skills
· Follows work schedules made by service coordinators
· Uses company issued tools, equipment and software to perform work
· Provides training to customer representatives when required
· Documents any warranty issues and if possible, makes recommendations to avoid issues in the future.
· Provides technical support and troubleshooting to 3rd party technicians, in-house technicians, and customers as required.
Requirements:
Education / Experience
· Associate degree (A. A.) or equivalent from two-year college or technical school; or two years technical training related experience or equivalent combination of education and experience plus
· 5 years of experience as a field service technician.
Work Location: Plano, TX 75024
Salary : $40 - $45