Health & Wellness Front Desk Sales, Client Experience Coordinator (Cec) - Rise Modern Wellness

Do you thrive in a front-facing, fast-paced, client-first environment? As a Client Experience Coordinator at Rise Modern Wellness, you're the connector between potential and existing clients and their journey to better health. This role drives studio flow, lead follow-up, membership retention, and front-end sales. You make first impressions count — and second impressions even better.

Commission: $15 to $200

Schedule Expectations:

Tue: 8:30 am - 2:00 pm or till 7 pm.

Thu: 8:30 am - 2:00 pm or till 7 pm

Fri: 9:30 am - 4:00 pm

Core Responsibilities:

Client Acquisition & Lead Flow

• Own the lead lifecycle: respond to inquiries as soon as they come in, follow up on decaying leads, and convert to appointments.
• Set up and attend pop-ups and activations.
• Track lead performance through the CRM and lead flow process.
• Schedule new client consultations and gather required forms or deposits.

Sales & Consultations

• Conduct sales consultations and educate clients on memberships, programs, and package options.
• Recommend treatment plans including frequency, pre-book appointments and handle objections with confidence.
• Maintain membership retention through proactive check-ins and re-engagement outreach.
• Obtain reviews and testimonials from happy clients.
• Leverage referral program with our current member base.
• Learn and execute all corporate promotions. 

Appointment & Experience Management

• Manage client schedules, appointment flow, and service queue in coordination with the wellness coaches.
• Maintain communication through phone, SMS, and email channels.
• Ensure clients are greeted, onboarded, and supported through their first visit and beyond.

Client Administrative Support

• Maintain accurate and timely client records, waivers, and progress tracking.
• Handle incoming inquiries and resolve issues with a solution-oriented mindset.

Events & Brand Awareness Activities

• Business to business relationship building
• Flyering neighborhood and vehicles
• Attend member appreciation events & meetups

Ideal Qualities:

• Sales-savvy with strong people skills and emotional intelligence
• Comfortable with phone communication, outbound calling, and direct messaging
• Exceptionally organized, detail-oriented, and tech-friendly
• Able to juggle multiple priorities without compromising quality
• Professional, polished, and aligned with the Rise brand energy
• Excited to be part of a collaborative, high-performing team

Preferred Experience:

• 1 year in a wellness, fitness, spa, or boutique sales environment
• Familiarity with CRM or appointment booking software
• Experience in client-facing or customer service roles

Perks:

• Free access to all wellness services (IV Therapy, Cryo, Sauna, etc.)
• Discounts on premium services (e.g., vitamin injections, body sculpting)
• Opportunity for long-term career growth within the company
• Commission and Bonuses on sales
• Training and mentorship included