Job Code/Title: Rise Admissions Specialist

Department Name: Rise

Reports To (Title): Rise Director of Admissions

FLSA: Non- Exempt

Summary: The Admissions Specialist supports the organization with coordination of admissions and client financial responsibilities for treatment. They are to communicate with potential clients and Rise staff members to coordinate admits into the facilities.

Essential Functions:

A: Job Specific

• Answers phone calls, emails, website leads, and other means of direct contact and coordinates appropriate client care, or referral.
• Accurately documents clinical and contact information and uploads it into EMR.
• Comprehends and communicates all levels of care offered, and individually prescreens for admissions and referrals.
• Maintains a working knowledge of commercial insurance plans and coordinates admissions appropriately.
• Verifies benefits, communicates potential financial responsibilities to clients and their families.
• Serves as a liaison between internal staff and families, other institutions, referral sources, client advocates, etc.
• Facilitates crisis management and interventions.
• Follow up on all open cases.
• Completes all Other duties as assigned.
• Creating long term relationships with patients to ensure their success.
• Supporting patients through the treatment process.
• Communicating with clients and families to ensure they are following through with treatment plans.

B: Company Specific

• Adheres to dress code, appearance is neat and clean and wears appropriate identification while on duty.
• Completes annual health, safety, and education requirements. Maintains professional growth and development.
• Maintains confidentiality of all patient and/or employee information to assure patient and/or employee rights are protected.
• Demonstrates knowledge of the principles of growth and development over the life span and the skills necessary to provide age-appropriate care to the patient population served.
• Reports to work on time as scheduled; adheres to policies regarding notification of absence.
• Attends all mandatory in-services and staff meetings.
• Represents the organization in a positive and professional manner.
• Complies with all organizational policies regarding ethical business practices.
• Communicates the mission, ethics, and goals of the hospital, as well as the focus statement of the department.
• Maintains current licensure/certification for position, if applicable.
• Consistently demonstrates Guest Relation’s skills to patients, physicians, visitors, employees, and any other individuals with whom they may come in contact.
• Consistently follows departmental and hospital Health, Safety, Security, Hazardous Materials policies and procedures.
• HIPAA: Conduct job responsibilities in accordance with HIPAA privacy laws, follow hospital policy in provision of patient confidentiality. Able to identify patient confidentiality issues and reports to proper hospital personnel immediately.
• Compliance: Conducts job responsibilities in accordance with standards set forth in Rise Community Hospital Code of Conduct, Rise Community Hospital policy and procedures, applicable federal and state laws, and applicable standards.
• Employee must maintain a courteous and respectful attitude toward fellow employees, staff, contractors, vendors, and the public at all times. Employee must avoid loud, profane, or unprofessional language at all times during the performance of duties. It is immediate grounds for termination if Employee engages in misconduct or is incompetent or negligent in the proper performance of duties or is disorderly, dishonest, intoxicated, or discourteous.

Knowledge/Skills/Abilities:

• Excellent oral and written communication and interpersonal skills.

Qualifications:

Education: High School diploma or equivalent

Licenses/Certification: N/A

Experience:

• Experience and direct contact with clients with behavioral or substance abuse disorders.
• Strong working knowledge of behavioral theory and applied behavior analysis.
• Understanding of the characteristics and behaviors associated with disorders.
• Good communication skills, both verbal and written.
• Ability to handle intense emotional situations.
• Ability to apply behavioral and treatment principles.
• Strong interpersonal skills.
• Excellent stress management skills.