What are the responsibilities and job description for the Front Desk Associate position at RISE Bodyworks?
Overview
We are looking for a personable and motivated Front Desk Associate to be the welcoming face of our organization. In this key role, you will oversee front desk and facility operations, deliver outstanding customer service, and support efficient daily administrative functions. Your professionalism, energy, and organizational skills will help create a positive and lasting first impression for clients and members.
As the primary point of contact, you will play an essential role in fostering a warm, welcoming environment while ensuring every guest receives a high level of service.
Current shifts available: Sunday and Monday evenings
Duties
- Welcome guests with a friendly, professional demeanor to create a positive first impression
- Respond to guest inquiries, providing accurate information about facilities, services, and offerings
- Conduct facility tours and present services to support membership and sales efforts
- Assist with accurately scheduling reservations and appointments
- Handle phone calls and email communications with professionalism and strong etiquette
- Address guest concerns promptly and resolve issues to ensure satisfaction
- Maintain cleanliness, organization, and safety standards throughout the facility
- Perform additional front desk duties as assigned
Requirements
- Previous experience in a front desk role or within the fitness industry is preferred
- Strong customer service skills with a focus on building positive guest relationships
- Ability to multitask effectively and maintain efficiency in a fast-paced environment
- Experience in customer service or support roles requiring active listening and problem-solving
- Proficient in computer applications, including Google Workspace (Gmail, Calendar) and registration systems
- Excellent verbal and written communication skills
- Comfortable using front desk and administrative software systems
Pay: $18.00 - $19.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $18 - $19