Senior Analyst, Client Insights & Business Intelligence

Job Title: Senior Analyst, Client Insights & Business Intelligence

Reports to: Head of Client Success

FLSA Status: Exempt

About Our Organization: RIS Rx (pronounced “RISE”) is a healthcare technology organization with a strong imprint in the patient access and affordability space. RIS Rx has quickly become an industry leader in delivering impactful solutions to stakeholders across the healthcare continuum. RIS Rx is proud to offer an immersive service portfolio to help address common access barriers. We don’t believe in a “one size fits all” approach to our service offerings. Our philosophy is to bring forward innovation, value and service to everything that we do. This approach has allowed us to have the opportunity to serve countless patients to help produce better treatment outcomes and an overall improved quality of life. Here at RIS Rx, we invite our partners and colleagues to “Rise Up” with us to bring accessible healthcare and solutions for all.

Role Overview

The Senior Analyst plays a critical role on the Client Success & Program Delivery team, leading advanced analytics, supporting strategic client initiatives, and optimizing program performance. This role is ideal for professionals with 4-7 years of relevant experience who possess strong technical skills, can manage independent analytical workstreams, and can confidently contribute to client-facing discussions.

You will serve as an analytical subject matter expert - owning data quality, designing performance dashboards, delivering insights, and strengthening operational processes.

Key Responsibilities

Client Program Performance & Analytics

• Own recurring program reporting and dashboard development, ensuring accuracy, timeliness, and insight depth.
• Perform advanced data analysis using SQL and BI tools to identify trends, performance drivers, and program risks.
• Convert analytical findings into actionable insights and recommendations for client and internal stakeholders.
• Support business cases, renewal packages, opportunity sizing, financial modeling, and program optimization efforts.

Program Delivery & Client Engagement

• Serve as the analytical lead during program onboarding, implementation, and ongoing delivery.
• Prepare client-ready presentations, QBR materials, and monthly/quarterly performance summaries.
• Participate in client meetings to share insights, troubleshoot issues, and support transparency in program execution.

Operational Excellence & Process Improvement

• Enhance and standardize SOPs, playbooks, and workflow documentation for scalability and efficiency.
• Develop repeatable analytical templates, data models, and automation that strengthen program reliability and reduce manual work.
• Partner with cross-functional teams to improve data pipelines, reporting infrastructure, and performance monitoring processes.

Cross-Functional Collaboration

• Collaborate with Product, Technology, Operations, and Analytics teams to align program needs with technical capabilities and enhancements.
• Conduct market, payer, and competitive research to inform strategic initiatives and platform evolution.
• Stay current on trends in healthcare access, affordability programs, specialty pharmacy, and benefit design.

Qualifications

Education & Experience

• Bachelor’s degree in Business, Economics, Finance, Data Analytics, Healthcare Administration, Information Systems, or a related field.
• 4-7 years of experience in analytics, consulting, client success, healthcare operations, program delivery, or a similar function.

Technical Requirements

• Proficiency in SQL for data extraction, transformation, joining tables, and validating large datasets.
• Advanced Excel skills, including pivot tables, advanced formulas, data modeling, and large dataset manipulation.
• Experience with data visualization / BI tools such as Power BI, Tableau, Looker, Qlik, or similar.
• Ability to build automated dashboards, KPI scorecards, and data refresh pipelines.
• Familiarity with Python or R for data analysis is a plus (not required but preferred).
• Experience working with relational databases, data warehouses, or cloud analytics environments (e.g., Snowflake, BigQuery, Redshift) preferred.

Professional Skills

• Strong analytical mindset with the ability to interpret complex data and tell a clear, compelling story.
• Excellent verbal and written communication skills; able to translate data into client-ready insights.
• Highly organized, detail-oriented, and able to manage multiple concurrent priorities.
• Comfortable working in a fast-paced, evolving environment with cross-functional collaboration.
• Experience in healthcare, market access, specialty pharmacy, or patient support programs is highly preferred.