Spring 2026 - Tournament Operations Intern

Overview:

As a successful Intern, you will be responsible for assisting with event operations during our spring events at the Ripken Experience in Pigeon Forge, TN. This is a paid Internship, while also being able to earn college credit.

Responsibilities:

• Work directly under the Event Coordinator in assisting him/her with rosters, welcome packets, and paperwork before each tournament and for softball spring training

• Serve as a tournament official, maintaining a working knowledge of rules and procedures, announcing games and operating scoreboards

• Serve as a customer service representative to the coaches. Answer questions as they pertain to their tournament

• Work directly with front office personnel to successfully execute all tournaments

• Perform basic grounds crew duties such as field work and filling water coolers

• Execute basic cleaning duties which include but are not limited to, sweeping, mopping, cleaning & stocking restrooms, cleaning windows and picking up trash

• Assist Food and Beverage and Retail Managers as needed. Responsibilities include, but are not limited to, cashier, grill, restocking retail floor

• Always convey and maintain a high level of professionalism while providing extraordinary external and internal customer service

• Absorb training and demonstrate the initiative, desire, and drive to help uphold the values established by the Ripken name and brand

• Work with staff to achieve objectives effectively and efficiently while providing a once-in-a-lifetime experience for participants

Qualifications:

Required:

• Bachelor’s Degree or working towards Bachelor’s Degree in related field

• Computer skills, particularly in Excel and Word

• Excellent verbal and written communication skills

• Strong work ethic

• Team player who is willing and able to listen and learn

• Ability and commitment to work long hours, including weekends, depending on business needs

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