What are the responsibilities and job description for the Retail & Merchandise Manager position at Ripken Baseball?
Overview:
The Retail & Merchandise Manager will oversee all aspects of Sports Force Parks retail operations, including in-venue retail, e-commerce, and product procurement. The location of this position will be in Sandusky, OH.
Responsibilities:
- Execute a profitable, customer-focused merchandise and retail strategy consistent with Sports Force Parks standards and procedures
- Conduct product procurement for in-venue stores and e-commerce sales
- Maintain processes and reports for all merchandise and retail functions
- Fulfill on-line sales, including managing usage of POS and inventory management platforms
- Manage customer service inquiries and issues
- Monitor retail, merchandising and licensing innovations and trends to maximize performance
- Trains and maintains customer experience standards, retail standards, policies and procedures
- Recruit, interview, train and staff team members
- Support the operations of the business including park opening/closing procedures, cash controls and all other functions within a customer service based environment
- Performs all other duties assigned by supervisor
Qualifications:
- Minimum two years’ experience in retail management
- Experience with multiple locations and seasonal retailing; with ability to track sales and grow margins
- Strong written and verbal communication skills
- Strong reasoning skills and ability to prioritize multiple tasks
- Ability to stand, walk and lift up to 30 lbs.
- Ability to make independent work-related decisions with limited supervision
- Proficiency in Microsoft Office applications such as Outlook, Word, Excel and PowerPoint
- Ability to work in fast-paced environment in large, crowded areas of facility