What are the responsibilities and job description for the 2026 Spring Tournament Operations Intern position at Ripken Baseball?
Overview:
As a successful Intern, you will be responsible for assisting with event operations during our spring events at the Ripken Experience in Pigeon Forge, TN. This is a paid Internship, while also being able to earn college credit.
Responsibilities:
- Work directly under the Event Coordinator in assisting him/her with rosters, welcome packets, and paperwork before each tournament and for softball spring training
- Serve as a tournament official, maintaining a working knowledge of rules and procedures, announcing games and operating scoreboards
- Serve as a customer service representative to the coaches. Answer questions as they pertain to their tournament
- Work directly with front office personnel to successfully execute all tournaments
- Perform basic grounds crew duties such as field work and filling water coolers
- Execute basic cleaning duties which include but are not limited to, sweeping, mopping, cleaning & stocking restrooms, cleaning windows and picking up trash
- Assist Food and Beverage and Retail Managers as needed. Responsibilities include, but are not limited to, cashier, grill, restocking retail floor
- Always convey and maintain a high level of professionalism while providing extraordinary external and internal customer service
- Absorb training and demonstrate the initiative, desire, and drive to help uphold the values established by the Ripken name and brand
- Work with staff to achieve objectives effectively and efficiently while providing a once-in-a-lifetime experience for participants
Qualifications:
Required:
- Bachelor’s Degree or working towards Bachelor’s Degree in related field
- Computer skills, particularly in Excel and Word
- Excellent verbal and written communication skills
- Strong work ethic
- Team player who is willing and able to listen and learn
- Ability and commitment to work long hours, including weekends, depending on business needs