What are the responsibilities and job description for the Facilities Technician position at Riot Hospitality Group?
About Riot Hospitality Group
Headquartered in Scottsdale, Arizona, Riot Hospitality Group is a premier, national hospitality management company dedicated to evolving the typical restaurant landscape into one that provides unique and meaningful experiences for each and every guest.
Here at RHG, we are passionately focused on transforming restaurant and nightlife hospitality. We have transformed the industry's landscape through pushing the envelope of the typical hospitality experience, while maintaining exceptional customer service. The brands under management include Dierks Bentley's Whiskey Row, El Hefe, Farm & Craft, Hand Cut, Riot House, CAKE, Cottontail Lounge / Living Room / WET Deck, Maya Day Night, Shiv Supper Club, Kauboi, Allegra, and F/Sixteen.
Our mission is simple: To make every single hospitality experience better than the last. We pride ourselves on doing this through leading by example, and our passion for excellence is derived from a lifetime dedication to learning and a commitment to true hospitality.
The Facilities Technician is a highly self-motivated and detail-oriented position responsible for ensuring the optimal operational standard and physical appearance of both Whiskey Row Nashville and Hand Cut Nashville. This role provides responsive, high-quality repair and maintenance support to minimize operational disruptions and enhance the overall guest experience. The ideal candidate possesses strong creative problem-solving skills and the ability to work autonomously with minimal direct supervision. Essential requirements include basic computer literacy (web browser, email, work order systems) and the capability to provide rapid response for on-call emergencies.
We're searching for a candidate who can:
- Location Audits and Planning: Conduct a comprehensive location audit/walk-through on the first day of the workweek. Collaborate with site leadership (GM/Director) to develop and execute a prioritized weekly punch list based on audit findings.
- Preventative and Corrective Maintenance: Proactively and continuously assess locations to identify opportunities for physical improvement. Personally complete all routine and urgent repairs efficiently and thoroughly.
- Vendor Management: Triage all incoming work orders in real-time, determining the most effective course of action (internal repair vs. external vendor dispatch). Immediately coordinate and dispatch external vendors for repairs exceeding in-house capabilities. Manage vendor relationships, negotiate pricing, and ensure quality service delivery.
- Logistics and Administration: Manage the movement of inventory and assets to and from offsite storage locations as required. Timely submission of all repair-related invoices and expense reports.
- 1 to 3 years of relevant work experience
- Must be able to work Tuesday through Saturday, 7:00AM to 4:00PM. Sundays and Mondays are scheduled days off designed to accommodate emergency on-call responsibilities.
- Carpentry: Basic framing, drywall repair, painting, trim work, and adjustment/repair of doors and associated hardware.
- Plumbing: Basic fixture repair/replacement (faucets, toilets), routine drain unclogging, and leak identification.
- Electrical: Basic troubleshooting, replacement of light fixtures and ballasts, and replacement of outlets/switches (must adhere strictly to safety protocols).
- HVAC: Filter replacement, basic troubleshooting, and coordinating complex repairs with licensed technicians.
- General Maintenance: Appliance troubleshooting and minor repair, furniture assembly/repair, pressure washing, and exterior painting.
- Must be able to lift up to 50 lbs, climb ladders, and comfortably work in confined or tight spaces.
- A valid driver's license and reliable personal transportation are mandatory for travel between managed locations, offsite storage facilities, and supply houses.
- Fun work environment in a sweet location with an amazing and collaborative team!
- Access to medical, dental, vision, life insurance, short-term & long-term disability, voluntary benefits, employee assistance program, and pet insurance
- Paid Sick Leave
- Employee discounts at our many venues