What are the responsibilities and job description for the Door Host position at Riot Hospitality Group?
About Riot Hospitality Group
Headquartered in Scottsdale, Arizona, Riot Hospitality Group is a premier, national hospitality management company dedicated to evolving the typical restaurant landscape into one that provides unique and meaningful experiences for each and every guest.
Here at RHG, we are passionately focused on transforming restaurant and nightlife hospitality. We have transformed the industry's landscape through pushing the envelope of the typical hospitality experience, while maintaining exceptional customer service. The brands under management include Dierks Bentley's Whiskey Row, El Hefe, Farm & Craft, Hand Cut, Riot House, CAKE, Cottontail Lounge / Living Room / WET Deck, Maya Day Night, Shiv Supper Club, Kauboi, Allegra, and F/Sixteen.
Our mission is simple: To make every single hospitality experience better than the last. We pride ourselves on doing this through leading by example, and our passion for excellence is derived from a lifetime dedication to learning and a commitment to true hospitality.
W Scottsdale Cottontail Lounge / Living Room / WET Deck is currently looking for Door Hosts to join the team!
Key Responsibilities:
- Greet guests warmly, check IDs, enforce dress code, and perform bag checks when necessary.
- Ensure every guest feels welcomed and valued upon arrival.
- Acknowledge reservations, accommodate requests, and relay info to the host stand.
- Monitor guest activity and alert management of unusual behavior.
- Communicate with staff to ensure smooth guest experiences.
- Provide personalized service for VIPs and special events.
- Patrol the venue and monitor entrances, exits, and restricted areas.
- Log incidents, secure lost items, and respond to inquiries.
- Offer accurate directions and venue details when needed.
- Other duties as assigned.
- Previous experience in security, loss prevention, hospitality, customer service, or similar environment enforcing company policy, rules, regulations, etc. preferred.
- Ability to uphold a polished and professional appearance at all times, adhering to the restaurant’s luxury standards.
- High attention to detail with the ability to monitor surroundings, crowds, and guests to spot potential disturbances, safety hazards, or unauthorized individuals.
- Ability to assist with physical tasks like rearranging seating, providing support during heavy bottle service presentations, and handling any physical demands that arise.
- Ability to maintain a calm, friendly demeanor in a fast-paced environment.
- Excellent verbal communication skills for interacting with guests, coworkers, and management.
- Problem-solving skills for addressing guest concerns and unexpected issues efficiently.
- Required security certifications.
- Tremendous growth opportunities with a thriving company!
- Fun work environment in a sweet location with an amazing and collaborative team!
- Access to medical, dental, vision, life insurance, short-term & long-term disability, employee assistance program, and pet insurance (measurement period necessary for access to full-time benefits)
- Paid sick leave