What are the responsibilities and job description for the Assistant Manager Collections position at RimTyme Custom Wheels & Tires - Sales & Lease?
Position Summary
The Credit Assistant Manager supports the Store Manager in overseeing all credit and rental-purchase operations at their RimTyme location. This role is responsible for managing customer accounts, processing applications, collecting payments, and helping drive revenue through RimTyme's no-credit-needed rent-to-own program.
Key Responsibilities
Account Management:
Process and review customer rental-purchase applications, verify income, residence, and personal references. Ensure all agreements are completed accurately and in compliance with company policies and state regulations.
Collections: Monitor past-due accounts and conduct collection calls, texts, and in-person follow-ups. Maintain low delinquency rates by building rapport with customers and creating workable payment arrangements.
Customer Service: Assist walk-in and phone customers with payment options including cash, credit, rent-to-own, and third-party financing (Acima). Explain agreement terms clearly and professionally.
Payment Processing: Handle daily payment transactions across all channels — in-store, phone, online, and text-to-pay. Ensure accurate posting and reconciliation of all payments received.
Sales Support: Assist the sales team by pre-qualifying customers, presenting flexible payment options, and helping close deals. Upsell early payoff options and ownership incentives.
Installation Support: Assist in the service bay with wheel and tire installations, mounting, balancing, and tire repairs as needed during busy periods or when the team is short-staffed. Willingness to get hands-on is essential.
Team Support: Help train and supervise credit staff. Step in as acting manager when the Store Manager is unavailable. Assist with scheduling, daily reporting, and inventory audits as needed.
Compliance: Ensure all rental-purchase agreements comply with federal, state, and local rent-to-own regulations. Maintain accurate and organized customer files and documentation.
Qualifications
1-2 years experience in credit, collections, rent-to-own, or retail finance (preferred)
Familiarity with rent-to-own or lease-purchase operations is a plus
Basic knowledge of or willingness to learn wheel and tire installation
Strong communication and negotiation skills
Comfortable working with customers from diverse financial backgrounds
Basic computer skills including POS systems and payment software
Ability to multitask in a fast-paced retail environment
Must be comfortable working in both an office and shop environment
Bilingual is a plus depending on location
Must be able to work flexible hours including weekends
Able to lift up to 50 lbs and stand for extended periods
Compensation
Competitive hourly rate or salary (based on experience), plus performance bonuses tied to collection rates and sales goals. Benefits may vary by location.
The Credit Assistant Manager supports the Store Manager in overseeing all credit and rental-purchase operations at their RimTyme location. This role is responsible for managing customer accounts, processing applications, collecting payments, and helping drive revenue through RimTyme's no-credit-needed rent-to-own program.
Key Responsibilities
Account Management:
Process and review customer rental-purchase applications, verify income, residence, and personal references. Ensure all agreements are completed accurately and in compliance with company policies and state regulations.
Collections: Monitor past-due accounts and conduct collection calls, texts, and in-person follow-ups. Maintain low delinquency rates by building rapport with customers and creating workable payment arrangements.
Customer Service: Assist walk-in and phone customers with payment options including cash, credit, rent-to-own, and third-party financing (Acima). Explain agreement terms clearly and professionally.
Payment Processing: Handle daily payment transactions across all channels — in-store, phone, online, and text-to-pay. Ensure accurate posting and reconciliation of all payments received.
Sales Support: Assist the sales team by pre-qualifying customers, presenting flexible payment options, and helping close deals. Upsell early payoff options and ownership incentives.
Installation Support: Assist in the service bay with wheel and tire installations, mounting, balancing, and tire repairs as needed during busy periods or when the team is short-staffed. Willingness to get hands-on is essential.
Team Support: Help train and supervise credit staff. Step in as acting manager when the Store Manager is unavailable. Assist with scheduling, daily reporting, and inventory audits as needed.
Compliance: Ensure all rental-purchase agreements comply with federal, state, and local rent-to-own regulations. Maintain accurate and organized customer files and documentation.
Qualifications
1-2 years experience in credit, collections, rent-to-own, or retail finance (preferred)
Familiarity with rent-to-own or lease-purchase operations is a plus
Basic knowledge of or willingness to learn wheel and tire installation
Strong communication and negotiation skills
Comfortable working with customers from diverse financial backgrounds
Basic computer skills including POS systems and payment software
Ability to multitask in a fast-paced retail environment
Must be comfortable working in both an office and shop environment
Bilingual is a plus depending on location
Must be able to work flexible hours including weekends
Able to lift up to 50 lbs and stand for extended periods
Compensation
Competitive hourly rate or salary (based on experience), plus performance bonuses tied to collection rates and sales goals. Benefits may vary by location.