What are the responsibilities and job description for the Operations Manager position at RIGHT NOW HEATING and AIR CONDITIONING?
Overview
Right Now Heating, Air Conditioning, Plumbing & Electrical is a leading residential home services company proudly serving customers throughout Idaho. We provide expert heating and cooling, plumbing, and electrical repair and installation services, with a commitment to exceptional customer care and operational excellence.
We are seeking a results-driven, professional Operations Manager to lead and own the day-to-day performance of one or more locations. This is a key leadership role responsible for executing the company’s vision, driving operational results, and delivering an exceptional experience for both customers and employees.
About the Role
At Right Now, our customers’ time and trust are our top priorities. We deliver on-time service, quality installations and repairs completed right the first time, and experiences rooted in courtesy, convenience, cleanliness, competence, and character.
The Operations Manager ensures the business consistently meets or exceeds performance goals through hands-on leadership and active engagement with field technicians, office staff, vendors, and management. This role requires strong operational leadership, attention to detail, and the ability to build high-performing teams in a fast-paced service environment.
What You’ll Do
- Lead, coach, and support technicians and staff to achieve operational, revenue, and customer satisfaction goals
- Ensure all customers receive service that meets or exceeds our Satisfaction Guarantee
- Build and maintain outstanding customer service standards across the assigned geographic area
- Recruit, hire, onboard, develop, and retain top-performing employees
- Oversee quality control, performance metrics, and customer communication
- Conduct performance evaluations and provide ongoing coaching and feedback
- Foster a strong sales-focused culture aligned with our brand and growth objectives
- Ensure productivity and efficiency across service, installation, sales, warehouse, and office operations
- Coordinate with vendors and support partners to ensure operational excellence
- Perform local HR-related responsibilities and partner with leadership on employee relations
- Identify opportunities for growth, process improvement, and operational scalability
- Build a positive, performance-driven culture that prioritizes teamwork and five-star service
What We’re Looking For
- Minimum of 1 year of leadership experience in a service-based organization
- Strong work ethic with proven attention to detail and follow-through
- Excellent communication and relationship-building skills
- Ability to lead through influence, accountability, and hands-on management
- General management and P&L experience in a multi-site environment is a plus
- Ability to regularly commute between two Southeast Idaho locations
Why Join Right Now?
- Competitive salary: $70,000 – $120,000, commensurate with experience
- Bonus opportunities based on performance
- Comprehensive benefits including:
- Health insurance
- Traditional and Roth 401(k)
- Disability and term life insurance
- Paid time off
- Career growth and professional development opportunities
- Supportive, team-oriented work environment with proven systems for success
Right Now Heating, Air Conditioning, Plumbing & Electrical is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, citizenship status, age, veteran status, marital status, or disability. While we appreciate all applications, only candidates selected for an interview will be contacted.
Salary : $70,000 - $120,000