What are the responsibilities and job description for the Dairy Queen Assistant Manager position at KRK Operations LLC?
Reports To: General Manager
Position Summary:
The Assistant Manager supports the General Manager in overseeing all aspects of restaurant operations to ensure high-performance in service quality, food safety, team development, and profitability. This position may be assigned specific operational areas and will play a key leadership role in executing the restaurant’s business strategy, maintaining brand standards, and fostering a positive and productive work environment.
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Key Responsibilities:
Operational Management:
- Supervise and manage all aspects of restaurant operations during assigned shifts.
- Maintain and enforce high standards for food quality, cleanliness, sanitation, and speed of service.
- Ensure adherence to all PRIDE systems and operational routines as part of daily operations.
- Assist in implementing and executing the restaurant's business plan as directed by the General Manager.
Guest Experience:
- Ensure guest service standards are consistently met or exceeded across all areas of the restaurant.
- Promptly and professionally resolve customer concerns, escalating major issues to the General Manager as appropriate.
Staff Leadership & Development:
- Recruit, train, and develop hourly employees by conducting orientations, providing ongoing coaching, and administering performance reviews.
- Foster a team culture that encourages accountability, respect, and excellence.
- Support the General Manager in building weekly team schedules to ensure adequate staffing for all shifts.
Financial & Inventory Management:
- Support cost control initiatives by monitoring and managing product and labor costs.
- Accurately complete inventory counts, place orders, and oversee cash handling procedures.
- Ensure promotional materials and limitedtime offers are executed effectively at the point of sale and instore.
Communication & Reporting:
- Serve as the acting manager in the absence of the General Manager.
- Communicate all key operational or personnel issues—positive or negative—to the General Manager in a timely and professional manner.
- Collaborate with team leaders to support smooth shift transitions and consistent execution of restaurant objectives.
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Additional Responsibilities:
- Assist in driving restaurant profitability and sales through operational excellence and effective team leadership.
- Uphold all brand standards, company policies, and health and safety guidelines.
- Contribute to a work environment that promotes high employee morale, productivity, and efficiency.
- Perform additional duties as assigned by the General Manager.
About KRK Operations LLC
Teton Group, LLC, is the leading Dairy Queen franchising operator across Idaho and Utah. Teton Group, LLC, operates franchise locations for Dairy Queen in a number of states in the country.