What are the responsibilities and job description for the HVAC CUSTOMER SERVICE REPRESENTIVE position at RIGHT GUYS HEATING & AIR?
About the Role:
Join our dynamic team at Right Guys Heating & Air as a Customer Service Representative (CSR) in Fort Mill, SC! This role is perfect for those who are passionate about providing exceptional customer support and want to make a difference in the HVAC industry.
Responsibilities:
- Answer customer inquiries via phone, email, and chat with professionalism and efficiency.
- Schedule service appointments and follow up with customers to ensure satisfaction.
- Assist in managing customer accounts and maintaining accurate records.
- Handle customer complaints and resolve issues promptly to enhance customer loyalty.
- Collaborate with technicians and management to streamline service operations.
- Provide product information and educate customers on HVAC services.
- Support marketing efforts by promoting special offers and services to customers.
- Maintain a positive and friendly demeanor while representing the company.
Requirements:
- High school diploma or equivalent; additional education in customer service is a plus.
- Previous experience in customer service, preferably in the HVAC or home services industry.
- Strong communication skills, both verbal and written.
- Proficient in using computer systems and customer management software.
- Ability to multitask and work in a fast-paced environment.
- Excellent problem-solving skills and a customer-focused mindset.
- Reliable, punctual, and a team player with a positive attitude.
- Willingness to learn and grow within the company.
About Us:
Right Guys Heating & Air has been serving the community, providing top-notch HVAC services with a commitment to customer satisfaction. Our clients love us for our reliability and expertise, while our employees appreciate our supportive work environment and opportunities for growth.
Salary : $20 - $25