What are the responsibilities and job description for the Administrative Coordinator position at Right at Home?
) Position Summary
Right at Home is seeking an organized, dependable, and customer-focused Administrative Coordinator to join our team.
This position plays a key role in supporting the day-to day operations of our home care office. You'll be the first point of contact for clients and caregivers, assist with scheduling coverage, manage administrative tasks, prepare caregiver onboarding materials, maintain office organization, and help ensure our office continues providing exceptional service.
No two days are exactly the same, making this a great opportunity for someone who enjoys variety, organization, and helping others.
What You'll Do
Customer Service
Answer incoming phone calls professionally and courteously
Respond to general client and caregiver questions and triage other calls as appropriate
Complete customer service check-in calls with clients and caregivers
Take accurate messages and ensure timely follow-up
Scheduling Support
Assist our Scheduling Coordinator with daily scheduling needs
Provide scheduling coverage when the primary scheduler is out of the office
Communicate with caregivers, clients and nurses regarding schedule changes
Administrative Support
scan, file, copy, fax, and organize office documents
Process incoming outgoing mail
Prepare client admission binders
Assemble caregiver orientation packets and bags
Maintain office supplies and stock room inventory
Assist with data entry and electronic recordkeeping
Caregiver & Client Support
Process weekly Activity Sheets (WASs)
Mail weekly activity sheets to caregivers
Track and follow up on outstanding paperwork
Grade completed in-service training materials
Fax documents to Long-Term Care Insurance companies
Assist with nurse reminder calls as needed
General Office Support
Help maintain an organized and professional office environment
Support special projects and administrative tasks as assigned
Assist with orientation preparation and other team activities as needed
What We're Looking For
We're looking for someone who is:
Friendly and professional on the phone
Highly organized
Comfortable multitasking
Detail-oriented
Dependable
Able to work independently while also being a team player
Comfortable learning new software and office systems
Qualifications
High School diploma or equivalent
Strong computer skills including Microsoft Office
Excellent communication and organizational skills
Ability to handle confidential information appropriately
Previous administrative, receptionist, customer service, or office experience preferred
Home care or healthcare experience is a plus, but not required
Right at Home is seeking an organized, dependable, and customer-focused Administrative Coordinator to join our team.
This position plays a key role in supporting the day-to day operations of our home care office. You'll be the first point of contact for clients and caregivers, assist with scheduling coverage, manage administrative tasks, prepare caregiver onboarding materials, maintain office organization, and help ensure our office continues providing exceptional service.
No two days are exactly the same, making this a great opportunity for someone who enjoys variety, organization, and helping others.
What You'll Do
Customer Service
Answer incoming phone calls professionally and courteously
Respond to general client and caregiver questions and triage other calls as appropriate
Complete customer service check-in calls with clients and caregivers
Take accurate messages and ensure timely follow-up
Scheduling Support
Assist our Scheduling Coordinator with daily scheduling needs
Provide scheduling coverage when the primary scheduler is out of the office
Communicate with caregivers, clients and nurses regarding schedule changes
Administrative Support
scan, file, copy, fax, and organize office documents
Process incoming outgoing mail
Prepare client admission binders
Assemble caregiver orientation packets and bags
Maintain office supplies and stock room inventory
Assist with data entry and electronic recordkeeping
Caregiver & Client Support
Process weekly Activity Sheets (WASs)
Mail weekly activity sheets to caregivers
Track and follow up on outstanding paperwork
Grade completed in-service training materials
Fax documents to Long-Term Care Insurance companies
Assist with nurse reminder calls as needed
General Office Support
Help maintain an organized and professional office environment
Support special projects and administrative tasks as assigned
Assist with orientation preparation and other team activities as needed
What We're Looking For
We're looking for someone who is:
Friendly and professional on the phone
Highly organized
Comfortable multitasking
Detail-oriented
Dependable
Able to work independently while also being a team player
Comfortable learning new software and office systems
Qualifications
High School diploma or equivalent
Strong computer skills including Microsoft Office
Excellent communication and organizational skills
Ability to handle confidential information appropriately
Previous administrative, receptionist, customer service, or office experience preferred
Home care or healthcare experience is a plus, but not required
Salary : $19 - $21