What are the responsibilities and job description for the Office Manager position at Right at Home Boston Northwest?

Are you an experienced operations professional who enjoys solving problems, building teams, and creating excellent experiences? Would you like to help grow a new office serving older adults and their families? At Right at Home Boston Northwest & Cape Cod, we are seeking a resourceful, relationship-focused Office Manager for our new Hyannis office. Supported by our established operations team, you will coordinate daily operations, recruit caregivers, support scheduling and client service, build relationships, and help grow the Cape Cod office.Why You'll Love Working With Us:

Competitive Salary, Incentive & Full Benefits
- $65,000-$80,000 base salary, based on experience, plus a performance-based incentive with additional upside as the Cape Cod office grows.
- Paid Time Off (PTO)
- Health, Dental & Vision Insurance
- 401(k) with up to 4% Employer Match
- Paid Mileage for Local Travel
Launch Impact With Established Support
- Own local coordination with support from experienced recruiting, scheduling, care management, nursing, and leadership teams.
Growth, Variety & Leadership Opportunity
- Gain broad home-care operating experience, with room to take on broader leadership responsibilities as the office and local team grow.

Your Role as Office Manager:

Help manage daily Hyannis office operations and provide responsive support to clients and caregivers.
Recruit caregivers through job boards, outreach, referrals, and community relationships; coordinate screening, interviewing, hiring, onboarding, and orientation.
Support caregiver scheduling and client-caregiver matching, resolve time-sensitive changes, and promote reliable coverage and continuity of care.
Support prospective-client inquiries, intake, onboarding, and care-start coordination as needed.
Build trusted relationships with clients, families, caregivers, referral partners, and community organizations throughout Cape Cod.
Track hiring, staffing, client activity, service quality, and other key indicators; turn growth goals into practical action.
Partner with established operations, care management, and nursing teams to solve problems, improve processes, and support consistent, compliant operations.

What We're Looking For:

Bachelor's degree preferred or equivalent experience; three or more years in home care, healthcare, staffing, office operations, client services, or a related field.
Experience with caregiver recruitment, scheduling, client service, sales, business development, or team coordination; home-care experience strongly preferred.
Excellent communication, organization, judgment, follow-through, and relationship-building skills.
A self-directed, collaborative professional with a service and growth mindset who takes initiative and adapts as the office grows.
Computer proficiency; valid driver's license, insured vehicle, and ability to travel throughout Cape Cod.

Right at Home is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other status protected by law. Each Right at Home office is independently owned and operated.

Salary : $65,000 - $80,000

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