Luxury Retail Sales Associate - High End Italian Menswear

Company Description Riflessi | Luxury Italian Menswear is a premier multi-label Italian luxury retailer specializing in high-end menswear. Since 1993, the company has been recognized as a leading New York destination for exclusive Italian fashion, combining sartorial excellence with timeless sophistication. The flagship store on 5th Avenue in New York City features on-site master tailors who deliver precise, efficient alterations for an impeccable fit. With deep expertise in Italian craftsmanship and personalized service, Riflessi serves discerning clients both in-store and online. The company’s mission is to offer world-class Italian luxury menswear with exceptional quality and value.

Role Description The Luxury Retail Sales Associate – High End Italian Menswear is a full-time, on-site role based at our Manhattan, NY flagship boutique. This team member will welcome clients, provide attentive and knowledgeable service, and guide them through a curated selection of luxury Italian menswear. Daily responsibilities include understanding client needs, presenting product options, styling complete looks, and supporting fittings in collaboration with our tailoring team. The role involves maintaining visual merchandising standards, handling sales transactions, managing client follow-up, and contributing to the achievement of individual and store sales goals. The associate will also ensure a polished, elevated personal appearance as well as store environment that reflects the Riflessi brand.

Qualifications

• 5 years experience in high-end men's fashion retail mandatory. This can include an individual boutique or a high end department store.
• Familiarity with major Italian luxury houses: Isaia, Cucinelli, Kiton, Brioni, Zegna, Canali, and equivalent
• Prior experience with POS systems, particularly Shopify, strongly preferred.
• Strong product knowledge in luxury and Italian menswear, both formal and casual wear, including fabrics, fits, US/EU/IT sizing conversions, and tailoring details.
• Proven retail sales and sales experience in a premium or luxury retail environment, with a track record of meeting or exceeding targets.
• Excellent customer service and communication skills, with the ability to build long-term relationships with a discerning clientele.
• Ability to learn quickly, work collaboratively in a team, and adapt to a fast-paced boutique setting.
• Professional, polished presentation and a genuine interest in fashion, styling, and Italian craftsmanship.
• Availability to work a flexible full-time schedule, including weekends, evenings, and holidays as needed.