Medical Receptionist/Front Desk

Brief Description

Purpose of Job

This position is responsible for creating a positive first impression to the patients, the complete and accurate registration and scheduling for patients and various administrative duties.

Job Functions

• Efficiently registers patients, in person or via phone, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission.
• Completes pre-visit planning to ensure seamless patient experience.
• Assigns the appropriate Guarantor for each patient.
• Greets and provides courteous customer service to internal and external customers.
• Ensures patient receive necessary disclosures, privacy information, and sign the Consent to Treat documentation.
• Verifies insurance eligibility and benefit information using real time eligibility; reviews the insurers response to each verification request and takes appropriate action based on the response to ensure the proper insurance plan and billing address are entered into the system.
• Collects financial obligations from patients and/or refers patient to Patient Financial Services for financial counseling.
• Uses resources, tools and procedures to complete accounts in assign work queues.
• Coordinates requests for release of medical information.
• Performs other duties as assigned.
  
  

Minimum Education/Work Experience

• 16 Years old
• Previous Customer Service Experience
  
  

Knowledge/Skills/ Abilities

• Ability to meet and maintain necessary background checks as aligned with position functions
• Ability to communicate in the English language for effective written and verbal correspondence in order to complete job functions as mentioned above
• Capable of making independent decisions with the use of strong critical thinking and problem solving skills
• Knowledge of basic computer functions and Microsoft Office applications
• Ability to perform basic math functions and count money
• Ability to respond appropriately to unpredictable situations and diverse patient populations
• Ability to work autonomously and as a team
• Ability to multi-task
  
  

Preferred Qualifications

• High school graduate or equivalent
• One year of medical office experience or completion of Medical Administrative Assistant/Medical Receptionist Certificate
• Previous electronic medical software experience
• Bilingual
  
  

Link to Employee Health Physical Demands

Compensation

Many factors are taken into consideration when determining compensation such as: the requirements of the position, experience, education, knowledge, and skills along with location and internal equity. Pay listed does not include any shift, weekend, or other differentials.

Benefits

Ridgeview strives to provide comprehensive and market competitive benefits to meet the needs of our employees and their families.

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Requirements

• High school diploma or equivalent required
• 1–2 years of healthcare front desk, scheduling, or customer service experience preferred
• Experience with Epic EHR strongly preferred
• Strong computer, multitasking, and organizational skills
• Excellent customer service and communication skills
• Ability to manage high patient volume, work queues, and task prioritization
• Primary location in Chaska with expectation to travel to Chanhassen, Excelsior, and Belle Plaine clinics as needed
  
  

Summary

The Front Desk staff is responsible for creating a positive first impression by providing excellent customer service and efficiently checking in patients, verifying visit types, and ensuring accurate registration and scheduling. This role supports clinic operations by managing in-basket tasks (including refill requests), insurance verification, schedule monitoring and corrections, copay collections, and MyChart activations. The position also manages work queues for scheduling and registering follow-up appointments and completes pre-visit planning to ensure timely, efficient workflows and a seamless patient experience.