Call Center Specialist

JOIN OUR TEAM AS A CALL CENTER SPECIALIST!

Available Shifts: 3:00 pm - 11:00 pm and rotating weekends!

The Call Center Specialist is responsible for receiving, scheduling, and/or referring inquiry calls. The specialist also assists the Assessment & Referral Clinicians, Coordinators, and Directors with coordinating assessments and initiating paperwork and insurance information. The technician works to ensure a smooth transition into the admission process and assists in monitoring to ensure the patient's safety. The Intake Technician functions as an active part of the treatment, providing continuous patient care, supervision, interaction, and role modeling to patients ranging in age from adolescents through geriatrics. The specialist works in collaboration with the Referral Nurse and Clinicians in A&R, along with the interdisciplinary team.

Your Experience Matters What we’re looking for:

Education: High School Degree or equivalent preferred; or Certified Nursing Assistant preferred, or Behavior Health

Certification: Degree from an accredited college or university in social work, recreational therapy or appropriate therapeutic discipline preferred.
Experience: One year of related experience, with a knowledge of psychiatric patient care techniques with understanding of mental illness, preferred.
Licensure: Must maintain a valid driver's license in the applicable state.

Skills:

• Operate a multi-function telephone set
• Operate computer terminal; input data into computer programs
• Maintain filing systems; maintain logs and records
• Coordinate and schedule assessments; operate photocopier; operate FAX machine
• Ability to interact with internal and external clients
• Flexible and adaptable to learning and understanding technology
• Highly analytical and detail-oriented with the ability to demonstrate command of details and to articulate those details at a higher level.
• Strong written, oral, and interpersonal communication skills
• Highly self-motivated, directed, and proactive
• Keen attention to detail
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience working both independently and in a team-oriented, collaborative environment
• Able to communicate effectively within the department and with members of interdisciplinary teams
• Proven analytical and problem-solving abilities

Additional Requirements: Successful completion CPR/ First Aid certification and CPI training to within 90 days of employment before assisting with restraining procedures. May be required to work overtime and flexible hours.

Your Care Matters What we provide for our team:

• 401(k) matching
• Health insurance
• 100% company-paid life insurance coverage up to 2x your annual salary
• Vision insurance
• Dental insurance
• 100% company-paid long-term disability insurance
• Paid time off
• Paid Holidays
• Cafeteria on site
• Employee engagement events
• Employee assistance program
• Employee recognition program
• Free parking

What sets us apart:

• Career & training development opportunities
• Dynamic and inclusive work environment
• Engaged management team dedicated to your success
• A guiding mission and set of values that serve as both our north star and yours, anchoring our collective purpose and aspirations

Disclaimer: Benefits are subject to change at the discretion of Ridgeview Institute Smyrna.

Compensation:

This is a non-exempt Full-Time position. The expected compensation range is $16.00 to $18.00/hour.. We’re eager to engage with all qualified candidates, and consideration will be given to experience and skill level. Join us as our Intake Technician!

Note: The essential job functions of this position are not limited to the duties listed above.

Your Experience Matters What we’re looking for:

Education: Registered Nurse or Master’s Degree in a human relations field preferred.

Experience: Preferably two or more years’ experience in intake assessment activities within an acute psychiatric setting. A minimum of two (2) years’ experience in a psychiatric hospital setting including customer contact.

Licensure: Licensed to practice in the State of Georgia as a mental health professional

recommended.

Additional Requirements: A working knowledge of the latest DSM and Mental Status Exam. A working knowledge of the Addiction and Recovery field. Successful completion CPR/ First Aid certification and CPI training to within 90 days of employment prior to assisting with restraining procedures.

Skills and Abilities:

• Proficient in using MS Office Suite, including Word, Excel, and Outlook
• Excellent interpersonal
• Strong organizational abilities
• Detail Oriented and exceptional time management
• Proficiency in utilizing insurance verification sites
• Strong communication skills, verbal and written
• Strong decision making and problem solving abilities
• Ability to work with medical office equipment like multi-line phones, computers, printers, scanners, copiers, and fax machines
• Conflict resolution and mediation
• Knowledge of Hospice Medicare Conditions of Participation and hospitals
• Adaptability and flexibility
• Team collaboration

Your Care Matters What we provide for our team:

• 401(k) matching
• Health insurance
• 100% company-paid life insurance coverage up to 2x your annual salary
• Vision insurance
• Dental insurance
• 100% company-paid long term disability insurance
• Paid time off
• Paid Holidays
• Cafeteria on site
• Employee engagement events
• Employee assistance program
• Employee recognition program
• Free parking

What sets us apart:

• Career & training development opportunities
• Dynamic and inclusive work environment
• Engaged management team dedicated to your success
• A guiding mission and set of values that serve as both our north star and yours, anchoring our collective purpose and aspirations

Disclaimer: Benefits are subject to change at the discretion of Ridgeview Institute Smyrna.

Compensation:

This is a Full Time/Part Time role and the expected compensation range is $18.00 to $26.00/hour, plus shift differentials. We’re eager to engage with all qualified candidates, and consideration will be provided to experience and skill level. Join us as our Intake Clinician!

Get to know us Outstanding Care, Compassionate People, Unparalleled Service

Welcome to Ridgeview Institute Smyrna (RIS), a premier healthcare provider in Smyrna, GA, setting the gold standard for excellence in mental health and addiction treatment support. Located in Smyrna, GA, RIS offers a full continuum of care, including inpatient and outpatient psychiatric services and specialized, evidence-based programs for all patients, regardless of their ability to pay.

At RIS, the community is an integral part of our team, fostering collaboration to build an efficient, comprehensive, and seamless continuum of care. We take pride in offering dynamic, challenging, and highly rewarding positions. You'll have the opportunity to work closely with a team of experts, ensuring our patients receive personalized services that guide them toward achieving their treatment goals.

Join us in providing exceptional care and contributing to the well-being of individuals and families in need, and be a part of the transformative healthcare experience at Ridgeview Institute Smyrna.

To learn more about RIS, visit us at: https://www.ridgeviewinstitute.com

TOGETHER WE CAN MAKE POSITIVE I.M.P.A.C.T.S.

Individuals Maintaining Positive Attitude and Commitment To Service

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At Ridgeview Institute Smyrna, we value a diverse, inclusive workforce and provide equal employment opportunities for all applicants and employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.