What are the responsibilities and job description for the Service Writer position at Ridezilla?
Description
Boater’s World South Georgia is expanding our service center in Albany, GA, and we’re looking for an experienced Service Writer to join our growing team.
We are a rapidly expanding, full-service marine dealership group with locations across Florida and Georgia, offering premium boats, outboards, parts, and exceptional customer service. Our team is made up of passionate professionals who take pride in their work, their customers, and the boating lifestyle.
If you’re detail-oriented, thrive in a fast-paced environment, and want to grow your career with a company that values its people and promotes from within, this is your opportunity.
The Service Writer plays a key role in delivering an exceptional customer experience. You will act as the bridge between our customers and technicians—ensuring repair needs are clearly documented, expectations are set, and service orders are handled accurately and efficiently.
You will work closely with the Service Manager and technicians to maintain smooth operations, exceptional service turnaround, and satisfied customers.
Key Responsibilities
Customer Experience
– Welcome and assist customers with professionalism and a friendly attitude
– Build trust by listening to concerns and explaining service needs clearly
– Provide timely updates on repair status, costs, and completion timelines
– Collaborate with other departments to ensure smooth communication and customer satisfaction
Service Writing & Administrative Support
– Accurately document service needs and perform unit inspections upon intake
– Create detailed estimates and repair orders using Lightspeed or similar dealership software
– Verify maintenance history and ensure all approvals are documented
– Manage sublet repairs, parts requests, and vendor coordination
– Identify and communicate additional service opportunities
Team Support
– Support technicians and management with scheduling and workflow coordination
– Maintain an organized, professional workspace and assist with additional tasks as needed
Requirements
– Prior experience as a Service Writer (marine, powersports, or automotive preferred)
– General knowledge of boating products, systems, and marine engines
– Proficiency with dealership or service management software (Lightspeed experience a plus)
– Excellent communication and multitasking skills
– Strong attention to detail and ability to stay organized in a fast-paced environment
– Positive, team-oriented mindset and a professional demeanor
Working Conditions
– Primarily office-based with occasional work in the shop
– Overtime may be required during peak boating season
– Must be able to sit for extended periods, bend, kneel, and lift up to 50 lbs
Why Join Boater’s World
– Competitive pay structure based on experience
– Medical, dental, and vision insurance
– 401(k) with company match
– Paid time off and holidays
– Factory training and advancement opportunities
– Supportive, team-focused environment committed to growth and customer satisfaction
About Boater’s World South Georgia
Boater’s World South Georgia is part of the Outdoor Network, a national leader in the marine and powersports industry with over 20 years of success. Backed by Boats.net, we have direct access to OEM parts, outboards, and tools that allow us to deliver an unmatched service experience.
If you’re ready to join a company that values your professionalism, expertise, and passion for the marine industry, apply today and become part of the Boater’s World team in Albany, GA.