Automotive Service Writer

Job Overview

We are seeking a dynamic and customer-focused Automotive Service Writer to join our fast-paced dealership team. In this vital role, you will serve as the primary point of contact for customers seeking vehicle repairs and maintenance, ensuring a seamless and positive service experience. Your expertise in automotive diagnostics, mechanical knowledge, and estimating software will help accurately assess vehicle needs, communicate effectively with clients, and coordinate repairs with our skilled technicians. This position offers an exciting opportunity to combine technical understanding with exceptional customer service, driving customer satisfaction and loyalty.

Responsibilities

• Greet customers warmly upon arrival, listen carefully to their vehicle concerns, and gather detailed information about the issues they are experiencing.
• Write clear, detailed repair orders using automotive estimating software, including necessary repairs such as oil changes, brake repairs, suspension work, tire services, transmissions, and collision repairs.
• Communicate repair recommendations effectively to customers, upselling additional services like shocks & struts or air brake adjustments when appropriate.
• Collaborate with service technicians to understand vehicle diagnostics and estimate repair times accurately.
• Manage customer inquiries professionally via phone or in person, providing updates on vehicle status and explaining repair procedures transparently.
• Handle cash transactions and process payments efficiently while maintaining accurate records of all services performed.
• Maintain thorough documentation of all service activities and client interactions to ensure smooth workflow and record keeping.

Skills

• Proven experience in auto service management or as a service technician with strong automotive repair knowledge.
• Proficiency with estimating software and computer-aided vehicle damage estimating tools.
• Excellent communication skills for client interaction, explaining technical issues clearly and confidently.
• Ability to upsell services by identifying additional needs such as tire replacement or suspension repairs.
• Mechanical experience with automotive diagnostics, transmissions, oil changes, brake systems, shocks & struts, air brakes, and suspension components.
• Strong organizational skills for managing multiple customer files simultaneously while ensuring accuracy in cash handling and record keeping.
• Valid driver’s license with a clean driving record; dealership experience is preferred but not required.

Join us to be part of a vibrant team dedicated to delivering outstanding automotive service experiences! Your technical expertise combined with your passion for customer satisfaction will make a real difference every day.

Pay: From $600.00 per week

Benefits:

• Employee discount
• Flexible schedule
• Parental leave

Language:

• Spanish (Preferred)

Work Location: In person

Salary : $600