Internet Sales Guest Experience Specialist - Allen, TX

Black Gold Harley-Davidson (a proud member of the RideNow Powersports family) is looking for a high-energy, charismatic BDC / Internet Sales Specialist who is just as sharp in person as they are on the phone.

At Black Gold, we don’t just sell motorcycles; we build a world-class community. Whether a customer is a lifelong rider or someone looking for their very first bike, we provide the spark that starts their journey. We’re looking for a hybrid professional—someone with the digital hustle to chase leads and the "Texas Hospitality" to greet every guest with a handshake, a smile, and a VIP experience.

THE MISSION (Your Role)

You are the "Face of the Dealership" for every digital inquiry. You own the customer journey from the first click to the moment they swing a leg over a bike.

• The Lead Specialist: Respond to internet inquiries and phone calls with lightning speed, professionalism, and genuine enthusiasm.
• The Ultimate Host: This isn't just a desk job. When your appointments arrive, you’ll be there to welcome them, introduce them to the team, and ensure they feel like part of the family from the moment they walk in.
• The Appointment Master: Your primary goal is to turn "just looking" into a scheduled showroom visit.
• The Follow-Up Machine: You’ll use text, email, and video to stay top-of-mind with customers, providing a premium, "white-glove" follow-up experience.
• CRM Wizardry: Maintain a flawless database to ensure every rider—no matter who they are—gets the attention they deserve.